Hi,
I had applied for a credit card the executive collected all the documents from me, also the verification was done at my home, office and recieved a call also and was told that I will get my card in next 5 to 7 days.. now I have been calling customer service and I get the information they do not have any records that I ever applied for the card i am also snding the email conversation which I recieved from HDFC.. I just want to know is my card being misused by someone else, or my documents are used... where is my card.. and why did I get all wrong information.. even the email i recieved I was told they will get back to me in some time.. is sometime more that 2weeks or please specify me the time..
Dear Mr. Chawla,
We thank you for writing to us.
This is further to your e-mail regarding your HDFC credit card application.
We would like to inform you that we are looking into your query sincerely and will respond to you shortly. We request you to kindly bear with us in the interim.
Incase you seek further assistance or clarification please feel free to contact our Customer Service Executives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.
http://www.hdfcbank.com/personal/cards/popup_ccnumbers.htm
Assuring you of our best service at all times.
Regards,
Rajeshwari
Customer Service Officer
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Disclaimer :
The information contained herein (including any accompanying documents) is
confidential and is intended solely for the addressee (s). If you have
erroneously received this message, please immediately delete it and notify
the sender. Also, if you are not the intended recipient, you are
hereby notified that any disclosure, copying, distribution or taking any
action in reliance on the contents of this message or any
accompanying document is strictly prohibited and is unlawful. The
organization is not responsible for any damage caused by a virus or
alteration of the e-mail by a third party or otherwise. The contents of
this message may not necessarily represent the views or policies of
HDFC Bank Ltd.
Dear Mr. Chawla,
We thank you for the interest shown in HDFC bank credit cards.
We understand that you wish to have the status of the application form sent by you. We request you to provide us with the following details for us to do the needful.
1. Name as mentioned on the application form.
2. Address.
3. Date of Birth.
4. Date on which the application was submitted
5. Place where the application was submitted.
6. Your latest contact numbers
7. Application reference number
Incase you seek further assistance or clarification please feel free to contact our Customer Service Executives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.
http://www.hdfcbank.com/personal/cards/popup_ccnumbers.htm
Assuring you of our best service at all times,
Seasons Greetings & Best Wishes to you and your family.
Regards,
Harish
Customer Service Officer
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Disclaimer :
The information contained herein (including any accompanying documents) is
confidential and is intended solely for the addressee (s). If you have
erroneously received this message, please immediately delete it and notify
the sender. Also, if you are not the intended recipient, you are
hereby notified that any disclosure, copying, distribution or taking any
action in reliance on the contents of this message or any
accompanying document is strictly prohibited and is unlawful. The
organization is not responsible for any damage caused by a virus or
alteration of the e-mail by a third party or otherwise. The contents of
this message may not necessarily represent the views or policies of
HDFC Bank Ltd
Dear Customer,
Thank you for writing to us.
This is a system-generated response to acknowledge receipt of your e-mail. The subject line contains the reference number allotted to your e-mail. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence. Your feedback is important to us and we are committed to provide a satisfactory resolution. Our Customer Service Executives will respond within a maximum of two working days. In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.
If you are an existing credit cardmember and have not mentioned your credit card number in your e-mail, please send us an e mail mentioning the same, to help us assist you faster. Our customer service representatives are available 24 hours a day, 365 days in a year for online assistance for your credit card queries at the call center numbers mentioned in the below URL.
http://www.hdfcbank.com/personal/cards/popup_ccnumbers.htm
Assuring you of our best services.
Regards,
Credit Cards Team
Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee (s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organisation is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd.
&--Original Message&--
From: [email protected] [[email protected]]
Sent: Friday, Jan 9 4:57AM
To: [email protected] [[email protected]]
Subject: Web - status of - Credit Card - None
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Type of Card: gold
Additional Information: Hi, I had applied for a credit card and its been 2 months i have not heard from anyone, I recieved a verification call and someone came for verification however now when i am calling the customer service i am getting different info that i need to apply for the card again as they do not have any records.. I wonder what kind of customer service is bank providing. I would request you to please look into it and do the needful at the earliest. I also have a savings account with HDFC, please let me know if you need any more information. Please revert back asap. &&&&&&&&&&&&&&&&&&&&&
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