Dear Sir/Madam
I am writing to inform you of my dissatisfaction with the services of your courier agents. I have booked one ticket on 9th December which was couriered by IRCTC as per details given below
Awb no: 578439458
eference No. : 6222200645
CONSIGNEE: Nilesh Patel
ADDRESS: Shri Vivek Patel
23-24, Kalyanpur West
Ring Road (Near Akash Auto)
CITY: Lucknow
STATE: Uttar Pradesh
PIN : 226022
PHONE : 9415460304
I received an e mail on 11/12/08 from Overnite Exp stating that No body found on address. On 12th December I inquired about the status and confirmed the address stating landmarks and location also. I was told that the tickets will be delivered on 15th which did not happen.
I made several phone calls on the numbers mentioned in the e mail. I specially contacted Mr Naveen who is looking after delivery of tickets in Lucknow but of no avail. Every time he makes some or other pretense.
Even after spending several wasted hours trying to get the delivery by contacting the delivery agents on phone, the ticket is still not delivered.
Online tracking system indicates that address is incomplete which
contradicts the statement of e mail dated 11/12/08 . In fact both thereasons are wrong. This is exactly a case of negligence from Overnite Express team.
I am still waiting for the ticket...
I look forward to your intervention in this matter to ensure the delivery and further take appropriate action to prevent this type of negligence from courier agents which in turn harms your repute.
--
Nilesh Patel
Phone -(Office) - (0755) 2503107, 2502459
(Resi) - 0755 2628340
Mobile-09425604798
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