Dear Sir/ Madam
I am a customer of e-service of Indian Railway. There is a option that if train is cancelled or late by more than 3 hours then the whole amount of money taken for the booking of ticket will be refunded within 90 days. First of all I want to say that 90 days are too much time for refunding the money, but I am still waiting for the refund after 6 months, but there is no reply from IRCTC.
I have made call to IRCTC care three times in regard of this matter but they didn't give me any satisfactory reply.
So I think this is the right way to get the justice, that's why I am launching a complain against IRCTC.
I am also giving the detail about that ticket which was worthless because of the cancellation of the train.
PNR Number 6316551730 Booked On 22-6-2008
Transaction ID 0053193436 Ticket Type eticket
Class SL Internet Service Charge Rs 10.00
Date Of Journey 22/6/2008 Ticket Charge Rs 217.00
Bank SBI Total Rs 227.00
Train No 2838 Railway Zone SER
From Station BHUBANESWAR(BBS)
To Station HOWRAH JN(HWH)
S# Name Age Sex Coach Seat Res-Status
1 ANURAG 24 Male 0000 Booked
Reason For TDR : On-Request
TDR Status : Admin Approved
Reference No : 132646.0
TDR Filing Date : 02-Jul-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00