Sir/Madam,
This is a copmplaint regarding an E Ticket that I booked in the month of September.
I went to my hometown Thrissur, Kerala State as an emergency (a death happened in my family) and for returning, amidst all the shock and confusion at home, I took a family friend's help for booking an e-ticket from Thrissur to Bhopal by Kerala Express. this person asked me for the passport number and as I knew it by-heart, I told him. But I didn't know that I had to carry my passport as the Identification proof since he gave my Passport number at the time of the booking. when I received the e-ticket, I enquired about it to several people (as my passport was in Bhopal and I was in Kerala) and some people said that any proof is fine. Luckily, I had my election ID card with me which I rpoduced during the journey.
The ticket checker was very adament on me producing the passport itself and said that I had 2 options.
1.Buy another ticket
2.Get down the train.
I was travelling with my 3 year old son alone in 2nd AC and this fellow, regardless of my name matching with the name in the chart and also, my ID card was valid and the photo was also matching- he refused to give-in. I ahd to pay another 2000 Rs to take a new ticket at that time. Just because I didn't produce my passprt was the only reason why he got me into buying a new ticket. Isn't this appaulling? When Mr Lalloo YAdav is providing facilities for women travelling alone with children, his own employee is harassing for a silly reason like this. Now, I approached IRCTC complaints cell and they refused to give the money back saying that they followed rules -that I had to give my passport itself. Now, tell me one thing, if you buy a ticket from the counter, give it to somebody else and they travel as you, who checks it? None. It is only because the ticket was issued from a counter! This is ridiculous. But I want to know whether I am eligible to get the refund or not.
I have the second ticket that was issued to me as well as the e-ticket and also the comments from the Ticket checker that "I failed to produce Passport as Identification proof -But shown Voter's ID card instead" written on the ticket.
What can be done for this case? I want my 2000Rs extra back-because I know that the rule has been changed now by the railways -that e-ticket holders can show any Photo ID card as proof.
Please help!
Rekha Vaidyanathan
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