Hi,
I have been sending mails for facing problem while doing reservations on IRCTC.CO.IN . I am very much dissatisfied while doing reservation by using citi bank credit card.
I have got reservation done from SBC (bangalore) to RRB (Birur) in Shatabdi express. The details of reservation are below :
Booked Tickets History
1.)
Pnr Number 4509745060
Transaction ID 0046174436
Train No 2080
Train Name JAN SHATABDI EX
From Station BIRUR JN (RRB) To Station BANGALORE CY JN (SBC)
Date 04/5
Class 2S
Boarding BIRUR JN (RRB)
Resv Upto BANGALORE CY JN (SBC)
Quota General
2.)
Booked Tickets History
Pnr Number 4262927181
Transaction ID 0046180214
Train No 2079
Train Name JANSHATABDI EXP
From Station BANGALORE CY JN (SBC) To Station BIRUR JN (RRB)
Date 01/5
Class 2S
Boarding BANGALORE CY JN (SBC)
Resv Upto BIRUR JN (RRB)
Quota General
Where the amount deducted from CITI bank credit account is three times. That is Rs.199 has been deducted 3 times where as I did not receive mail for the reservation for PNR :0046180214
Also I did not receive mail saying the extra amount deducted will be reimbruised to my account.
I had also faced the same problem while booking the below tickets out of which one ticket I had cancel where it got booked twice due to failure on IRCTC site while booking tickets
PNR : 4509657936 & PNR : 4509656130 Booked on : 17-4
I have repeatedly sent mails to IRCTC but have not received any reply for my mails.
I hope concerns are given from IRCTC for problems faced while booking tickets.
Please look into the above & I request you to check the above details & reimbruise the amount deducted.
OR I will have to take serious action against this issue.
Please do the needfull & oblige
NOTE: I am also attaching the screen shot of the page what i received while booking ticket for which reservation was not done but the amount was deducted from citi bank credit card.
Thanks
Seema
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