Me, my wife and son were supposed to travel from Kochi - Kuwait on the 26th August. Due to unseen circumstances, we had to postpone the travel date to a later date. We had informed our travel agent in Kuwait to have the ticket postponed to the 31st of August. We had been trying from the 21st of August to the 30th of August to have all three tickets confirmed for the 31st August but we were always given a reply that my wife was still on waiting list.
We called the Jet airway call center in Kochi and was advised if we had contacted them 2-3 days ago then they could have confirmed all three tickets. We are just trying to figure out how such a treatment could be given to passengers travelling on business class. We felt sorry how Jet airways must have been treating their other passengers.
We have decided that this would be the last time we ever put our trust on an airlines like Jet airways, where there is no cordination and proper support from anyone. It would be best if passengers coming from the Middle east take up a cheap airline like Jazeera. Hey lets face it, its just a 4 hours flight, when you come to think of the treatment by an airline like Jet airways.
Best regards,
Vinod Philip Thomas
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