Kenstar is very poor in customer service. My Washing Machine LF 0210 stopped working on November 30 Complaint was lodged before Ramco Agencies, Mavelikara on the next day itself They simply gave me a phone no.0479 2308082 (said they are the authorised). When phoned After about 15 days 3 persons came one byby one about 3 weeks and just looked at the machine with a screwdriver. After about one week one came and took the machine to their workshop (Technocool) and returned after one month but washing was incomplete witout removing soap and electric shock on the body Then again the complaint was attended as usual and the machine taken repaired and returned after 3 weaks without instaling it. my complaint was ill attended till One Manikantan (phone No. 91 1145625696) to my comfort called me and introduced to me as a surveyor of Kenstar Repairs and promised to me to settle the problem. Next day when my wife was only at home one man came again with only a screwdriver and installed the machine and the whole power supply went off. He said the machine is OK but after Kerala State Electricity Board retains power the machine will work. After an hour when I returned home I found the MCB off. Put it on and when the Washing Machine was connected The MCB again went off showing the problem persists. The customer services person don't know even how electricity works? Now my call to both Sri Manikantan the surveyer of the company and the Authorised service centre and also the Ramco Agencies for two days is not being attended. I feel helpless!
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