Hi,
I am Rajiv Gupta. I had purchased one lenovo laptop from ATLANTA, U.S on 22/09. My lenovo laptop S/N is EB06655888 and Model Name is 7757. This laptop was not working due to some problem. I had raised one complaint in INDIA with case ID 2008030500000353. I am not getting positive response from service center situated in Pune India. When contacted they told me they don't have the last 3 digits of my lenovo laptop's model no. Ex. 33Q, 52A. That's why they are unable to give service. More over when I contacted the call center at their toll free number i.e. 1800113324. They said We don't provide the international warrenty for this type of laptop and if you want to avail this then get the Model Type (7757XXX) i.e. 3 digits in place of "X".
Now my stand is as a customer I had taken the international warranty. Now, It's their duty to find out the model number or replace my laptop with same configuration.
One more thing what's the use of international warranty if they are refusing to provide me service for my laptop in India.
I don't know whom to contact but I am sure if you people take up my request forward I surely get positive response from them. Please find the below details of Laptop
Company: Lenovo
S/N No. : EB06655888
Model No.: 7757
P/N No. : R3NY37922907
case ID : 2008030500000353 (Complaint No. Generated By Call center)
Thanks
Rajiv Gupta, Pune
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