I have own a winTdows ac of your esteemed brand for last 3.5 years. The AC was working fine, (time to time some problems occur) but for about last 25 days the ac has created lots of problem. I have made around six complaints (one complaint and other are recomplaint) started from 18/07/09. And last complaint I have made today (13/08/09). But as one problem solved, other problem occured. I do not know that how the service engineers work in LG Service. They repair the AC, make sure that now AC will work fine and again after one day or two some new problem or old problem arise. Are engineers in LG Service not capable to repair the AC properly? If yes then LG needs to say something or to do something against these engineers because these activities leaves a bad impression on LG name.
The details about the complaints made by me are given below:
Sr. No. Complaint No. Date of Complaint Problem Resolved on
1. N9C7181142 18/07/09 Very high Sound when AC is switch on 27/07/09 (So many days to solve the problem, Compressor has changed)
2. N9C72902327 28/07/09 Compressor was tripping very quickly 29/07/09 (But there was sound problem, and engineers told that this is not due
and temp shown was not changed to the AC)
3. N9C73104872 31/07/09 Sound Problem (Mentioned earlier) but not resolved properly same statement again
4. N9C80404847 04/08/09 Sound Problem (Mentioned earlier) I told them that thereis vibration problem in AC but
they said that everything right and it will be ok by tighting the windows
5. C0980901379 09/08/09 Sound Problem (Mentioned earlier) I told them that thereis vibration problem in AC but
they said that everything right and it will be ok by tighting the windows
6. Not getting yet (130820090) 13/08/09 AC is not cooling from yesterday (12/08/09) The AC is not cooling and compressor is not
working properly.
So the last complaint i have made to the customer care (it s again a recomplaint) is on 13/08/09 and the no of total days in problem are 26. days. So you understand the behaviour of your service staff and also understand the problem that I am facing for last 25 days. It also required to come into your noticethat the summer season is going on and it is not easy to leave without AC for even one day. But the service staff does not respond properly about the time and date of AC repair and keep AC with them (in service center) for 5/6 days.
So it is my request to resolve my problem within two days so that I can use my AC as soon as possible.
GAURAV KANSAL
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