I have purcahed Wagon-R-Duo in April, During last free service in April, I had a compliant of vibrations from steering and car was wobbling at even 40 KMPH speed. The dealer"Ravi Ratna Motors"-Ankleshwar, Gujarat could not rectify the problem. I took my Car 4 times in one months time but they could not identify the problem. Later in May they found that 3 out of 4 tyres were defective-having some air bubbles (5th tyre was not checked). Ravi Ratna handed a letter to me saying that my tyres would get replaced from JK tyre dealer in Ankleshwar. I have approaced the tyre dealer several times and the dealer said that the tyres have to be inspected by the Engineer from JK tyres and still the tyres are not replaced.
What role is Maruti playing apart from handing over the letter.
Before I purchased the car, there was lot of follow up and now that the car is sold, Maruti is happy.
Maruti Suzuki has no responsibility for getting this job done, handing a piece of paper is enough.
Maruti Suzuki should go all out effort to ensure that the customers get tyres replaced withou hassles.
Request Maruti Suzuki to intervene and get the complaint settled on top priority.
Sanjay S.Chaudhary
9924148965
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