Hey you NUT again,
Where is your next level of contact? Renu or Vikas, still out of office or out of your SO called BANK!!! CHEATERS.
Where is my reply on the Indian government declaring that you can make liable a customer ONLY the limit you have sanctioned. If this is not what you will follow, lemme know, I will approach a consumer forum for compensation. If you will follow, where does this term, OVER LIMIT come from? And then interest and service tax on the same. Ridiculous BLODD SUCKERS.
Further read your email below on January 19 where it states “We would like to inform you that we have referred your complaint to the concerned department and will revert to you shortly on the status of the same”. What did that department do? Ask them to pay the bloody interest that you are charging me. YOU ARE SUCKERS.
Where is the answer regarding your collection agent calling me and torturing and harassing me? Where is your reply regarding addressing me wrong? I DONT NEED NUT MANAGERS replying anymore nuts.
Have your next level contact me ASAP. Where the hell are they? READING THESE, are they aware of these or are they SLEEPING?
I WILL NOT PAY A PENNY until I receive any and all explanations and A RESOLUTION IDIOTS. ALSO REVERSAL OF STUPID CHARGES AGAINST LAW.
Regards,
Sundar
&-- Original Message &--
From: [email protected]
To: Sundar M
Sent: Friday, March 13 3:39 PM
Subject: Re: Fw: "Sundar" 00179552714
Dear Mr. Sundaram,
We refer to your email dated March 10.
We thank you for taking the time to share your feedback with us. We assure you that your feedback has been shared with the concerned executive and we will take adequate corrective measures to avoid any such recurrences.
We regret that since the charges that are being disputed by you are internet transactions we will not be able to initiate any fraud investigation or a chargeback against the same.
As confirmed earlier, these charges have been possibly incurred due to a possible compromise of the card details hence we will not be able to accept liability of the same.
We request you for your understanding of the above.
The finance charges are levied due to non payment of total outstanding within payment due date.
We would also like to clarify that interest on any retail transaction is levied if the total outstanding is not paid within due date and this is calculated from the date of transaction until the total amount is fully repaid.
We would like to clarify that the over limit charges are levied due to over usage of the assigned credit limit. We would also like to clarify that the transaction for the over limit are authorized up to the specific limit to avoid any inconvenience to you while using the card.
We regret that we will not be able to reverse the charges levied on your account.
We request you to make the payment as per the statement of account to avoid any further accrual of charges.
You may also quote the reference number 00183799926, in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Rahul Bhatia
****************
QUICK TIP
****************************************************************************************************************************************************************************************
Register for MasterCard SecureCode NOW & ensure safe internet transactions. For details chk your March statement or www.abnamro.co.in
***************************************************************************************************************************************************************************************
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
***************************************************************************************************************************************************************************************
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
***************************************************************************************************************************************************************************************
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
***************************************************************************************************************************************************************************************
"Sundar M"
03/10 12:46 PM
To:,
cc:,
Subject: Fw: "Sundar" 00179552714
Hi,
It has taken ages to reach you guys. Please read the correspondence below and let me know the outcome. This is how your so called managers work.
If you read through, you will find them initially addressing me as Mr. Sundaram and then later as Mrs. Sundaram. This shows their professionalism and their interest towards their work.
I dont have to explain all the crap again. Please read, analyze and let me know that if I have to bear the charges that you have levied on me for the fault of your employees.
I do not need an answering machine again. I need answers for every query of mine and not in bits and pieces.
I need you to revert the charges which you have charged me over my limit, remove the overlimit charges, financial charges for two months now. This needs to happen ASAP. What you are doing is against law, beware.
Revert ASAP.
Regards,
Sundar
&-- Original Message &--
From: [email protected]
To: Sundar M
Sent: Monday, March 02 9:23 AM
Subject: Re: "Sundar" 00179552714
Dear Mrs. Sundaram,
We refer to your email dated February 26.
We wish to reiterate that we will not be able to reverse any amount on your account.
We would like to advise you that transactions on the Internet can be carried out only by a person in possession of the card plastic as the authorization requires the card number, expiry date and the three digit cvv value on the reverse of the card plastic.
Under these circumstances the Bank would not be able to raise a charge dispute for the transactions and we would request you to raise the issue with the merchant directly.
We wish to inform you that as per our records the total outstanding on your card account as on date is Rs. 41, 893.59 which is payable by you.
You may also quote the reference number 00182151577, in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Manager, Client Response Unit
****************
QUICK TIP
***************************************************************************************************************************************************************************************
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
***************************************************************************************************************************************************************************************
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
***************************************************************************************************************************************************************************************
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
***************************************************************************************************************************************************************************************
"Sundar M"
02/26 07:38 PM
To:
cc:,
Subject: Re: "Sundar" 00179552714
You are one of the worst person and one of the even more worse organization that a human can deal with. Do you understand or are you a machine?
I need your customer grievance point of contact or your redressal department. DO YOU UNDERSTAND THIS PART OF my email that I have repeated almost the 20th time with you guys.
Iam also stating that why was I told that you are investigating the issue with the merchant WHY WHY WHY WHY ******? Cant you understand. Your simple answer that “We regret that you have had reasons to be dissatisfied with your recent interaction with the Bank.” Because of your nutty work, why am I being penalized with interest? Please compensate for your nutty crappy work. You are *****, how many times would you want me to repeat this? As this is going to take time for me to follow up with the merchant, please put these transactions on HOLD, HOLD, HOLD as guys you are responsible for the delay.
Also dont you read paper and update yourself of what the government says? Please turn to Page 7 of DNA dated February 23. You can make your customers liable of only what limit you have provided them. DO YOU UNDERSTAND THIS PART AS WELL *******. If you want I can send you a scanned copy. If you are not following this, I will ask a compensation in consumer forum stating that you are not following LAW of the government. WHY OVER LIMIT if you are not authorized to sanction anything above my limit. You crappy **** organization, you cant abide law? You are not even authorized to provide credit cards, if you do not follow what is happening around in the world ****.
Please provide me an explanation for each and every part of my email, else all the correspondences will be taken to your higher authorities along with a case in consumer forum along with a criminal offense of not abiding INDIAN LAW. Also complaints will be launched for cheating me and not providing me a solution for so long and just dragging the issue so that your Bak earns money.
YOU BLOOD SUCKERS.
REVERT ASAP with explanation for all the above.
Regards,
Sundar
&-- Original Message &--
From: [email protected]
To: Sundar M
Sent: Thursday, February 26 11:44 AM
Subject: Re: "Sundar" 00179552714
Dear Mrs. Sundaram,
We refer to your email dated February 24.
We regret that you have had reasons to be dissatisfied with your recent interaction with the Bank.
Please note that the finance charges are levied due to non payment of total outstanding within payment due date.
We would like to clarify that the over limit charges are levied due to over usage of the assigned credit limit.
We regret that we will not be able to reverse the charges levied on your account.
We wish to reiterate that transactions on the Internet can be carried out only by a person in possession of the card plastic as the authorization requires the card number, expiry date and the three digit cvv value on the reverse of the card plastic.
Under these circumstances the Bank would not be able to raise a charge dispute for the transactions and we would request you to raise the issue with the site/ merchant directly.
We wish to inform you that as per our records the total outstanding on your card account as on date is Rs.44, 243.59 which is payable by you.
You may also quote the reference number 00181299034, in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Manager, Client Response Unit
****************
QUICK TIP
***************************************************************************************************************************************************************************************
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
***************************************************************************************************************************************************************************************
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
***************************************************************************************************************************************************************************************
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
***************************************************************************************************************************************************************************************
"Sundar M"
02/24 04:59 PM
To:
cc:,
Subject: Re: "Sundar" 00179552714
Hi Manager,
You are nut. Please respond to my email dated February 23. Please read below and revert ASAP. This is from the court room. You abide Indian Law or do I need to approach consumer forum for cheating case. (420).
Also you never answered why I was told that you are raising the dispute with the merchant and you requested a letter and made me wait for one month!!! Just to add up to my interest charges. This is again a 420 case, you know it better, Manager. Please respond to what I am asking for and dont reply what you know, then you are not fir for the job, this is again cheating. (420, are you one?). Or is your Bank one?
Again I reiterate the card is at my possession, you can send your Bank employee to verify if you want. Apart from me, it is only your Bank which has all the details. So your Bank is cheating, or your employees there are cheating?
Please reverse the overlimit charge, finance charge for anything over my actual limit. I have raised up this issue with Bharti, you give me TIME as you ate my TIME. If this is not resolved, all the communications will be taken to a Crime Branch along with consumer forum for a heavy compensation for giving me the run around for SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO long.
Also, this is atleast the 10th time I am asking, please give me your Customers grievance point or the redressal department's contact. YOU manager or a cheater? 420? Please provide me what I am asking.
Cut your canned, nutty responses. This is getting beyond limits. This is your limit now. I will sue all managers that way you have responded.
Reverse the overlimit, finance charges and anything above 41, 000 because of the reasons I had mentioned in the below email. Also give me time as you cheated me saying that you are raising the issue with the merchant.
I need a reply ASAP and the revised statement for me to pay the charges by tomorrow. (February 25). My due date is on February 27.
Regards,
Sundar
&-- Original Message &--
From: [email protected]
To: Sundar M
Sent: Tuesday, February 24 4:20 PM
Subject: Re: "Sundar" 00179552714
Dear Mr. Sundaram,
We refer to your email dated February 20.
We wish to inform you that your card account has been debited for following transaction as per our records.
Rs. 300.00 at BHARTI CELLULAR LTD MUMBAI dated January 10.
Rs. 999.00 at BHARTI CELLULAR LTD MUMBAI dated January 10.
Rs. 10, 000.00 at BHARTI CELLULAR LTD MUMBAI dated January 10.
Rs. 226.94 at BHARTI CELLULAR LTD MUMBAI dated January 10.
We will like to clarify that as a process we receive the details of the transaction via the Merchant. As per the guidelines laid down by Mastercard we have to initially honour the same. We regret we will not be able to decline the same at our end.
Please note that we do not have any further information about the merchant as these were internet transaction.
We would like to advise you that transactions on the Internet can be carried out only by a person in possession of the card plastic as the authorization requires the card number, expiry date and the three digit cvv value on the reverse of the card plastic.
Under these circumstances the Bank would not be able to raise a charge dispute for the transactions and we would request you to raise the issue with the site/ merchant directly.
Please note that we have blocked and reissued your subject card immediately in order to prevent any further misuse.
In light of the above we would request you to kindly make the payment for the above mentioned transaction by the payment due date as mentioned in the monthly statement to avoid any late payment charges and finance charges from accruing on your card account.
We would like to inform you that total outstanding on your card account is Rs .44, 243.59 which is payable by you.
You may also quote the reference number:00180909734, in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Manager, Client Response Unit
****************
QUICK TIP
***************************************************************************************************************************************************************************************
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
***************************************************************************************************************************************************************************************
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
***************************************************************************************************************************************************************************************
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
***************************************************************************************************************************************************************************************
"Sundar M"
21/02 01:52 PM
To:
cc:,
Subject: Re: "Sundar" 00179552714
Hi,
Further to all what has happened, I have just raised the issue with Bharti. For me to take the issue with the merchant, I need some time. As you are also responsible for the delay in me approaching the merchant, I would request you to put these transactions on hold until the issue is resolved. I would have approached the merchant if you had told me in the first instance, you held this up for more than a month. You requested a letter from me, then I received a call that you are following up with the merchant, (Himani, please acknowledge this, else I will sue you personally). You had reverted back to me only by first week of February stating that you cannot raise the issue with the merchant. Now, I had started conversing with them and obviously, they also need some time to investigate.
Now, please let me know what I need to pay before 27th to keep the account in good standing. I would make an immediate payment.
Further, Bharti is stating that there needs to be an account number which they provide to the Bank on any transactions carried over on their website.
I infact got the transaction #s from you guys over the phone. Further, I need the following:
The date and time these transactions were carried out
The Account number provided to ABN (Bharti claims they have provided this number to you. This is the account number for which the payment was made for).
The telephone number appearing against the charge
The name of the merchant as claimed by the merchant
Please provide the above at the earliest for me to proceed the investigation with Bharti. I request you cooperation in resolving this issue.
Please consider this as a request and provide me time.
Thanks,
Meenakshi Sundaram
&-- Original Message &--
From: Sundar M
To: [email protected]
Cc: [email protected] ; [email protected]
Sent: Friday, February 20 6:08 PM
Subject: Re: "Sundar" 00179552714
I am hearing the same crap again from a manager as well. Whats your name, your contact number and your designation? The same response without an explanation, I reiterate I would not pay until you give me an explanation. Are you guys up to work?
Can you provide me the next level of contact in your Bank? Do you read my emails? Do you know how to read? Have you learnt how to read? Do you know English? Do you know how to deal with a customer? Have you ever realised that whether you are doing justice to your job?
I NEED CUSTOMER GRIEVANCE at your bank or redressal department. Enough with you a so called manager. Better leave home, throw this shame on you. The bank has to blame you for not providing me the contact to the right person for almost 2 weeks now.
Please give me an explanation of all you find in the below emails. Answer my question, why did you ask your collection agent to call me and why did you sell my details to them. Explain and as I mentioned I need a letter of apology with a copy to RBI Stating that you did not follow their norms.
My due date is 27th and I would not pay, I reiterate I would not pay until I get an explanation as I feel I was cheated and taken to the core by you guys working at ABN by providing false information. FALSE information which is cheating a 420 case, remember.
If you need, call me at:
93209-48122
022-40110300
If you need to meet me, you can come directly to my home address which you have now, anytime on Sunday.
You guys are hiding, I never would do that until I die. Better respond or pack up from your jab, you should feel ashamed of yourself.
Regards,
Sundar
&-- Original Message &--
From: [email protected]
To: Sundar M
Sent: Friday, February 20 5:42 PM
Subject: Re: "Sundar" 00179552714
Dear Mr. Sundaram,
We refer to your email dated February 18.
We regret that you have had reasons to be dissatisfied with your recent interaction with the Bank.
We wish to reiterate that we will not be able to reverse any amount on your account.
We would like to advise you that transactions on the Internet can be carried out only by a person in possession of the card plastic as the authorization requires the card number, expiry date and the three digit cvv value on the reverse of the card plastic.
Under these circumstances the Bank would not be able to raise a charge dispute for the transactions and we would request you to raise the issue with the merchant directly.
We would request you to pay Rs. 43, 569.43 as per the statement dated 07/02 to avoid any further charges.
You may also quote the reference number 00180593087, in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Manager, Client Response Unit
****************
QUICK TIP
***************************************************************************************************************************************************************************************
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
***************************************************************************************************************************************************************************************
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
***************************************************************************************************************************************************************************************
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
***************************************************************************************************************************************************************************************
"Sundar M"
02/18 07:40 PM
To:
cc:,
Subject: Re: "Sundar" 00179552714
Do you call you guys at higher level. CRAXY. Please read all the emails below and respond. Why was all the time till now that I was told that you are raising this issue with the Merchant? Why? Also I would like to know why I was made to write a letter to raise this dispute? Do you understand guys, I am asking for an explanation.
Why did you sanction the amount to the merchant when I told you clearly that I did not authorise these payment, BEFORE YOU sanctioned. Why dint you trust your customers words and put the payment on hold, why? This is clearly against RBI Norms.
You are going back on your commitments as you said you are taking up this issue with the merchant? I have proof of emails and telephonic conversations wherein you guys agreed upon that.
I reiterate I would not pay and you dont have any rights to go against your statements and RBI Norms and guidelines.
Read again I need to contact your Customer Grievance or redressal team, DO YOU GUYS UNDERSTAND ENGLISH??? Crazy guys you are. NUTS THIS IS. I will surely create a BLOG FOR THIS.
Please call me ASAP.
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
I reiterate I would not pay
Regards,
Sundar
&-- Original Message &--
From: [email protected]
To: Sundar M
Sent: Wednesday, February 18 7:32 PM
Subject: Re: "Sundar" 00179552714
Dear Mr. Sundaram,
We refer to your email dated February 16.
We would like to confirm that as you cannot recall this transaction done on your card, the card details could have been compromised. We would like to advise you that transactions on the Internet can be carried out only by a person in possession of the card plastic as the authorization requires the card number, expiry date and the three digit cvv value on the reverse of the card plastic.
Under these circumstances the Bank would not be able to raise a charge dispute for the transactions and we would request you to raise the issue with the merchant directly.
In light of the above we would request you to kindly make the payment for the disputed mentioned transaction by the payment due date as mentioned in the monthly statement to avoid any late payment charges and finance charges from accruing on your card account.
We would request you to pay Rs. 44, 243.59 to zeroise the Card account.
You may also quote the reference number 00180342080, in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Manager, Client Response Unit
****************
QUICK TIP
***************************************************************************************************************************************************************************************
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
***************************************************************************************************************************************************************************************
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
***************************************************************************************************************************************************************************************
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
***************************************************************************************************************************************************************************************
"Sundar M"
17/02 06:44 PM
To:,
cc:,
Subject: Re: "Sundar" 00179552714
Are we dumb, are we crazy, are we nuts, are we stupids, are we illiterates, ask your operations team to call me asap. I am tired of your responses.
You guys are not professional, please have them call ASAP. What collections are you talking about, are you MAD? Cant you read my emails HIMANI, are you alive or DEAD? You called me at my office number and assured me that you are following this up with the merchant and asked for a week's time.
I NEAD MANAGER OPERATIONS NOW. You cant take me anywhere guys, have you gone MAD? I have all our responses and conversations recorded. I am ready to take this any where, please give me your customer grievance contact point or your redressal departments contact information.
YOU ARE GUYS ARE SO DUMB DUMB. Do not test my patience any more. You are making me wild. Ask your Bank to bear the loss as I told them to stop paying to the MERCHANT before even you sanctioned the amount (WHY WAS THIS NOT DONE) against RBI NORMS. I need an immediate explanation. I have enough words (mouth full).
PLEASE help. If you turn me to collections I will turn to this to a CRIME AND FRAUD BY YOUR BANK FIRST. Why the hell did you give the money to the merchant when I declined the transaction guys, EXPLAIN Fraudulences activity and criminal activity by ABN SO called BANK, crazy.
I will create a BLOG AND MAKE YOU GUYS DUMB. Dont think we guys are MAD and dumb like you without any support. Your responses are SHIT, Read it for yourself. If I receive a collection call, mark your day.
I need redressal or grievance immediately. Have them call me:
022-40110300 (207)
PS: ENOUGH WITH YOU dumb people out there. Not even fit to work there guys. Take this email and show it to anyone in your organization, they will say you guys will be the DUMB guys ever worked in any organization.
Regards,
Sundar
&-- Original Message &--
From: [email protected]
To: Sundar M
Sent: Tuesday, February 17 6:21 PM
Subject: Re: "Sundar" 00179552714
Dear Mr. Sundaram,
This is in reference to your email dated February 16.
We would like to inform you that there is a total outstanding of Rs.44, 243.59 on the card account and request you to pay the total amount due to avoid any collection follow up on the card account.
Your cooperation and prompt attention to this matter will be greatly appreciated.
You may also quote the reference number 00180256515, in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Cardservices
****************
QUICK TIP
***************************************************************************************************************************************************************************************
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
***************************************************************************************************************************************************************************************
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
***************************************************************************************************************************************************************************************
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
*************************************************************************************************************************************************************************************
"Sundar M"
02/16 01:25 PM
To,
cc,
Subject Re: "Sundar" 00179552714
AGAIN I AM RECEIVING THE SAME RESPONSE.
Can someone read and reply. I received a call from your organization that they would raise the dispute and asked me forward a letter, which I did. Now, again the same response where you say "Bank would not be able to raise a charge dispute for the transactions". Ridiculous.
PLEASE READ AND RESPOND GUYS. DONT MAKE THINGS WORSE FROM HERE. Please call me ASAP. I reiterate I would not make the payment as these are false promises from ABN AMRO BANK. YOU ARE CHEATING, THIS IS FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD FRAUD, FRAUD, FRAUD, FRAUD FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD.
I have already told you guys, I did not authorise these transactions. Please revert charges ASAP. I did tell you guys even before you sanctioned the amount to the merchant. Now you guys go and find out with the merchant.
1. I did not authorise these transactions and the card is with me.
2. Proove me liable, I will surely pay.
3. You had no rights to give over limit on my card, which ended up in this nonsense. My limit on that day was App. Rs.8500/-.
4. Its your organization that sanctioned the money to the merchant, though your customer had told you that he did not authorize this payment. (sounds crazy)
Please revert ASAP. I will pay for my usage on the card.
Meenakshi Sundaram
022-40110300 (extn: 207)
Regards,
Sundar
&-- Original Message &--
From: [email protected]
To: Sundar M
Sent: Monday, February 16 12:58 PM
Subject: Re: "Sundar" 00179552714
Dear Mr. Sundaram,
This is in reference to your email dated February 12.
We would like to reiterate that the transactions on the Internet can be carried out only by a person in possession of the card plastic as the authorization requires the card number, expiry date and the three digit cvv value on the reverse of the card plastic.
Under these circumstances the Bank would not be able to raise a charge dispute for the transactions and we would request you to raise the issue with the merchant directly.
In light of the above we would request you to kindly make the payment for the above mentioned transaction by the payment due date as mentioned in the monthly statement to avoid any late payment charges and finance charges from accruing on your card account.
You may also quote the reference number 00180093264, in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Cardservices
****************
QUICK TIP
***************************************************************************************************************************************************************************************
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
***************************************************************************************************************************************************************************************
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
***************************************************************************************************************************************************************************************
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
*************************************************************************************************************************************************************************************
"Sundar M"
02/12 02:30 PM
To
cc
Subject Re: "Sundar" 00179552714
Hi Himani,
I received the below reply. What the hell is happening out here? Do you call yourself a PROFESSIONAL organization. I raised a master card dispute and I had send the letter to your Bank. Upon receipt of my letter, you had called and informed that your back end team is verifying the charges and asked me to wait for a week for you to update the status. Then, NO call from you.
I got your email address and I am writing to you as you are the person who called me and said you are verifying on the dispute. I did not hear back from you and I had to write the below email. Then I receive an email from card services asking me to pay for this. Are we on the same track here or do I need to approach cyber crime? Please advise at your earliest before I take up this illegal issue the way it needs to be, it seems you guys are not professional enough.
Thanks,
Sundar
&-- Original Message &--
From: [email protected]
To: Sundar
Sent: Thursday, February 12 2:14 PM
Subject: RE: "Sundar"
Dear Mr. Sundaram,
This is in reference to your email dated February 7.
We would like to confirm that as you cannot recall this transaction done on your card, the card details could have been compromised. We would like to advise you that transactions on the Internet can be carried out only by a person in possession of the card plastic as the authorization requires the card number, expiry date and the three digit cvv value on the reverse of the card plastic.
Under these circumstances the Bank would not be able to raise a charge dispute for the transactions and we would request you to raise the issue with the merchant directly.
In light of the above we would request you to kindly make the payment for the above mentioned transaction by the payment due date as mentioned in the monthly statement to avoid any late payment charges and finance charges from accruing on your card account.
You may also quote the reference number 00179552714, in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Cardservices
****************
QUICK TIP
***************************************************************************************************************************************************************************************
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
***************************************************************************************************************************************************************************************
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
***************************************************************************************************************************************************************************************
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
*************************************************************************************************************************************************************************************
"Sundar"
02/07 12:29 PM
To
cc,
Subject RE: "Sundar"
5425051705013364
Any update Himani. You asked me to wait for a week. Its been a month now. I made a payment before my due date. You also informed that there would be an interim credit released. But nothing is happening from your end.
Please revert.
&--Original Message&--
From: [email protected] [mailto: [email protected]] On Behalf Of [email protected]
Sent: Monday, January 19 4:40 PM
To: Sundar
Subject: "Sundar"
Dear Mr. Sundaram,
This is in reference to your email dated January 15.
We would like to inform you that we have referred your complaint to the concerned department and will revert to you shortly on the status of the same.
We appreciate your cooperation in this regard.
You may also quote the reference number 00175489884, in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Cardservices
****************
QUICK TIP
***************************************************************************************************************************************************************************************
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
***************************************************************************************************************************************************************************************
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
***************************************************************************************************************************************************************************************
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
*************************************************************************************************************************************************************************************
"Sundar"
01/15 12:33 PM
To
cc,
Subject RE: FRAUD, Please help...
You can give me any explanation which is against the terms and conditions that we had agreed upon. Now, please return my money back to the credit card. I will not pay for these transactions. Foremost it was your fault to sanction this amount. Now because of you first allowing over limit had put me into this trouble.
You can further investigate and get the money back from Bharti Airtel as I did not do these transactions. So, please remove the charges from my account and if any overdraft charges. I would like to make a payment of Rs. 15, 000 against my dues. Please revert my money back before I make the payment.
Please, please help and don’t just give your automated replies, which is of no use.
Thanks.
&--Original Message&--
From: [email protected] [mailto: [email protected]] On Behalf Of [email protected]
Sent: Thursday, January 15 9:26 AM
To: Sundar
Subject: FRAUD, Please help...
Dear Mr. Sundaram,
This is in reference to your email dated January 13.
We would like to inform you that the transaction for the over limit are authorized up to the specific limit to avoid any inconvenience to you while using the card.
We regret the inconvenience caused in this regard.
You may also quote the reference number 00175064067, in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Cardservices
****************
QUICK TIP
***************************************************************************************************************************************************************************************
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
***************************************************************************************************************************************************************************************
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
***************************************************************************************************************************************************************************************
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
*************************************************************************************************************************************************************************************
"Sundar"
01/13 01:44 PM
To
cc
Subject FRAUD, Please help...
Moreover my card did not have that much limit for you to authorise the
first transaction. My limit as on that day was approximately Rs. 8, 500.
What rights did you have to pass transactions above my limit? Not one
after that, there were three, one for Rs. 10, 000 then for Rs. 1, 525 and
then for Rs. 999. Whose money it is that you had to pass through above
my limit? We had agreed upon terms that you had provided me a limit of
Rs. 41, 000. As on the date these internet transactions were made I had
a limit of app. Rs. Rs. 8, 500.
First please do not sanction the amount to the merchant, it is Fraud.
Please help your Customer.
&--Original Message&--
From: Sundar [mailto: [email protected]]
Sent: Tuesday, January 13 1:33 PM
To: 'ABNAMRO'
Cc: '[email protected]'; '[email protected]'
Subject: RE: Active Alert Service
This is Fraud, Can you please check on this transaction and the others
for Rs. 1125 and Rs. 999 as you had stated over the phone. Please. I had
received call and your technical team was working on this. I am not
liable and I want you to investigate on these transactions.
Please let me know what other steps I need to take to proove this. It is
the Banks duty to proove me that I made the purchase. I deny this report
and it is fraudulent. Please provide me proof of purchase. Please do not
sanction the money to the merchant. I had told this to your Bank by
phone at least 5 times and here Iam repeating now, Please do not
sanction the amount to the merchant.
Thanks,
Meenakshi Sundaram
022-40110300
93209-48122
&--Original Message&--
From: ABNAMRO [mailto: [email protected]]
Sent: Tuesday, January 13 1:08 PM
To: [email protected]
Subject: Active Alert Service
Dear Cardmember,
As per our record, we would like to advise you that we have received a
transaction for Rs. 10, 000.00 made on your ABN AMRO Bank Credit Card on
10/01 towards an Internet purchase at M/s BHARTI CELLULAR LTD
MUMBAI IND.
In case this is a genuine charge incurred by you, please disregard this
message. It is a part of our continuous effort in ensuring highest
security standards and our intention to minimise any card misuse.
In case you require any assistance, please feel free to call our 24 hour
Bank by Phone service* in your city and our executives will be glad to
assist you.
Assuring you of our best service at all times,
Warm Regards
ABN AMRO Card 'Active Alerts' Service
PS: Request you to kindly quote your ABN AMRO Bank Credit Card number in
all future correspondences with us.
""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""
"""""""""""""""""""""""""""""""""""""""""""""""""""
Presenting CardsOnline, log on to www.abnamro.co.in & get details of
your Card account. View & print account statements, check payments and
account history. Now have the convenience of being in control of your
Card account from anywhere anytime.
""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""
"""""""""""""""""""""""""""""""""""""""""""""""""""
* Bank by Phone:
Delhi & Noida 95124 411 1111, Mumbai 2491 4001, Kolkata 4434 1111,
Chennai 2821 5151, Vadodara 661 9999, Pune 6642 1111, Hyderabad 6666
1234, Vizag 9540 - 6666 1234, Bangalore 4124 5555, Mangalore 300 1500,
Ahmedabad 98249 02224, Surat 98249 02224, Lucknow 398 2500, G
0 comments