Dear Sir,
I have MTNL landline with BBand connection for 25902786. I had called contact centre on 23rd March and changed plan from 849 TO 199 plan... I also received a call from MTNL confirming that the plan is changed. I called up several times in April to check my usage and was informed that my bill would be around 315 Rs as I have exceeded my allocated usage of 400mb by 115mb. However Wheni received bill from 1st April-31st April It was a shock as the bill is for 849Rs for Bband..The same has happened for the month of may. It is very disappointing to see that call centre executives just don;t help and can't even speak properly. My mother also spoke to the MTNL officer in Mulund but he is not willling to help at all. Please check this on high priority or else cancel our connection as we won't be paying incorrect bills anymore.
(Work order: --4169&27/03 Docket number: T080304222)
Thanks and regards,
Yogita Rajnani.
0 comments