Inconsumercomplaints.com » Miscellaneous » Review / complaint: Acer - Display problem | News #42984

Acer
Display problem

This mail is regarding my laptop acer travel mate 5730 which is being purchased on 02-04 and after just 65 odd days has given to your service centre digital solutions on 08-06 at 12:05 pm at lajpatnagar Delhi case ref no: 060509-154, for the fault of LCD screen which goes white on boot up and sometimes in between vice a verse. the problem was not major and they have confirmed me to give back my laptop within 4 to 5 days. But till date after 12 days the problem is still not being solved, while asking for reply for problem they have (service centre staff) replied me saying that we are not having LCD screen for the particular model and we can't able to do without that, and also when asking that when they will be delivering to me, they have replied that it may take 10 to 15 days more. while arguing for this matter for complaint or action, they have also told that we are not responsible for anything, we are just service station and we are not having any concern with acer company and you can contact acer customer deptt. for that. after this issue i have contacted customer care deptt on 17-06 at 17:50 pm they have replied me with that they are processing this request as urgent and on top priority basis. Hoping that it may gets faster. But still date i have not got ted any clear reply. As a good acer customer this is my worst ever experience and wastage of my time and the problems i am facing without my laptop. I think i may never suggest any one to take your product regarding the services your company is offering. waiting for your reply with problem solved. else it affects your company reputation in legal actions or so...

MUKESH SANGHVI


Company: Acer

Country: India

Category: Miscellaneous

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