I am holding an indane gass connection with Mahalingam Gas Agency in Coimbatore. While trying to book a cylinder i encountered the following problems :
1 The person who picked up the telephone informed that booking cannot be done through telephone anymore and asked to visit their office in person alongwith a mobile phone. He refused to book gas until a personal vist with a mobile phone, and slammed the phone without any room for further questions.
What is IVRS system and is it compulsory for all who have indane connection to own a mobile phone. Is IOC compelling all its indane gas consumers to own a mobile phone? what is the fate of people who don't own a mobile and the fate of elderly senior citizens who cannot operate a mobile & also villagers? How can a gass agency compel its customers to undergo a formality without even explaining what is the changes they have brought about.
Please let me know if there is a way out of this situation. Also Mahalingam Gass Agency often summons customers to visit their office in person for every situation, This is very inconvenient to elderly persons and employed ones and also their office is closed on all holidays.
This system change is only with indane gass customers whereas the other bharath, HPO are not insisting in any of these formalities. Due to this there is undue delay on acquiring refil. PLEASE HELP.
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