Complaint / review / scam report
Nokia CDMA handset 6088
Extremely poor communication and customer service

I have had problems with a brand new Nokia handsent - CDMA 6088. The handset was bought 3 months back out of which, the handset has spent almost 2 months at Nokia Care!!! The battery used to get discharged in 5-6 hours even if the handset was not being used. The first time I gave it to repair at the Koramangala (Bangalore) branch of Nokia Care. I got back the phone after about 3 weeks!!! But the problem didn't seem to have got solved at all which obviously I got to know after using it for a day. So had to give it for repair again. This time I gave it to the Tippasandra (Bangalore) branch of Nokia Care. The staff over there is completely inefficient to say the least! When I called them after about 16 days, the front office lady didn't know the status on my phone. She said she would call back the next day. Bit as it happens with so many other customer care centres, she never called back. I kept calling her for the next 3 days. Every time her answer and later her senior's answer was also the same that they will let me know after the phone gets back from HO. On the 4th day again when I call I got the same reply. I got furious and spoke to her senior. He said that the phone has come and that I should come the next day (a Saturday) any time after 11am and collect the phone. Knowing them, I reached the Nokia Care centre at 5.30pm. They made me wait for 1/2 hour to say that the phone has still not come from HO and that I should come only on Monday!!! If at all I get the phone on Mon, it would be 25 days since I gave the phone for repair and that's how long Nokia Care takes to repair a brand new phone. If its taking that long to fix the problem in a brand new phone, they ought to give me a replacement for the product.

I am extremely pained and disappointed because my expectations from a brand like Nokia was very different. I don't think I will ever buy a Nokia phone in the future since their Customer Care is extremely poor with very inefficient staff who are not even able to communicate properly with the customers!!!
Author: Malini Rao

Offender: Nokia CDMA handset 6088

Country: India   State: All India

Category: Miscellaneous


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