Hello Friends,
I am happy that such portals exist for expressing your views on a product/ service.
I had purchased a Nokia phone 2255 a year back. It never gave me any problems till 12 month of the purchase. But in th e12th Month, it developed a serious automatic on off problem, the flap phone was not functionnong.
I decided to take the same to a customer care center in my area, was surprised to know that there was only one in Andheri for CDMA handsets. I was made to wait for 2 hrs. They opened my phone turned a few screws here and there and then said that its a level 2 problem and they cant touch the same, I would have to go to peninsula customer care repair center to repair the same.
when my turn came, was promptly instructed that the phone is out of warenty period and that they would charge me 1000 rs to touch the phone and 3000 to repair the same.
I called the customer care number and informed them of the issue, the lady told me that there is a 20 days extended warenty by default. Even though the same was communicated to the repair guy at the center, he did not address my complaint.
Since, I had purchased my phone from an authoirised Nokia priority dealer, yet was given a shabby treatment. I did feel cheated that for a factory defect., a consumer had to pay for the pain and undergo a agony.
My community has decided not to buy NOKIA products in future. So be carefull of buying them. I am not saying all this to discourage you form buying, but bring to your notice the pathetic service which may be in store for you also.
I have switched to a different brand and found the service nuch better and professional and customer friednly.
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