Dear Panasonic,
Irrespective to know, if we should really escalate this mail at your E-mail ids or not we request everyone to play a helpful role in forwarding this critical email to Senior person taking care of Projectors Sales at Asia Pacific level. He must be either sitting in Singapore or in Japan. We although tried our level best in locating Email id of Mr. Yoshitaka Inuzuka, Head, E-cinema & projector Business, Panasonic Asia Pacific, but not able to get. We humbly request you to please either let this to go to Mr. Yoshitaka or pls help to get his mail id.
One of authorized distributor of Panasonic India Ms. Rex Rotary India Pvt. Limited is not able to supply one projector PTD-4000E as ordered them on 23rd January. It is even after actually paying 50% on 18th March on their request, we do not see any firm commitment of delivery. Unfortunately in-spite of our below multi follow- ups they are not supplying our ordered projector nor they have courtesy to at-least update us for reasons. We are just about to get blacklisted by our large Defence Customer & getting penalty to be laid by him.
As an introduction, we are one of largest Rs. 1000 corer Systems Integration Company in India & operating in many states inside Country or executing many of other overseas projects. We are having largest Customer base in Defence, Public Undertakings, Government, Semi-Govt, Indian Railway in India but not finding your interest in picking up orders to fulfill heavy demand of Projectors nor any support in closing timely deliveries. Already many of more competitors like Toshiba, Infocus, in Projectors are available in India but seeing the quality of your products may be much more scope. Your distributors like M/s Rex Rotary India are not picking up orders placed to them on taking our calls & deliveries are not taking place even after paying them in 50% or in full.
Since we are very proactive to keep our commitment up with our End Customer (Defence) we need your high attention in taking this issue up with respective responsible authorities in India/Singapore & help to get delivery of our Projector as soon as possible. We need special call to be taken some Asia Pacific gentleman to see the actual support reality in India how one finally address the grievances like me over open mails to seek support.
Why I was so keen in writing such bigger mail because, we were also not getting support from Sales Head taking care Projector Business in India. Mr. Jaswinder Singh Mann seems to be a person individually responsible is almost outside of Country and do not respond if we intimate him too. This is a kind of surprise to our Management how leniently your India Distributor & Panasonic personals are working to keep your proactive customers happy & promote your Business in Indian Sub-Continent. You may also go through below mail history & try to get the reason of delay by yourself with your reasoning.
With appreciating any strong action to save the name of “Panasonic” in Indian Defence Market we request you to please let us address this to correct forum & let respective Senior Authority to through instructions to downwards to make this delivery possible. Pls find details of contact for further your reference :
INDIAN DISTRIBUTOR
M/s Rex Rotary India Pvt. Ltd.
609, Hemkunt Chamber,
89 Nehru Place, New Delhi - 110019
Contact Person: Mr. P.D. Prasad
Email Id. : [email protected].
Mobile NO. : 91 9840810330
PANASONIC OFFICIAL
Mr. Jasvinder Singh Mann
Mobile No. 91 9999796624
[email protected]
Thanks & Regards,
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Bhagwati Prasad
Manager - Purchase & Logistics
SPANCO LIMITED
(Telecom Division)
# 373, Phase -II, Udyog Vihar,
Gurgaon - 122016
Tel No : 91 - 124 - 4612 500 Ext. 2604
Fax No : 91 - 124 - 2450 680
Mobile: 91-9810728743
E-mail: [email protected]
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