I am very much frustrated because of the AIRCEL service and stating the issues below:
1) 26Sep08 - 25Oct08 - Bill amount Rs.316.07 I paid through online on 10/11 and in my online account and in OCT-NOV Bill shows PAYMENT RECEIVED.
Aircel people told Transaction was unsuccessful and asked my Bank statement which I send it to you till date (26/12) after that NO response.
2) 26Oct08 – 25Nov08 – Bill amount Rs.505.50, till 27/11 in my online account it shows only Rs.196.00. I don't know how this has been increased to Rs.505.50. Even if amount has to be added it should be in next billing cycle.
Please provide detailed explanation in written for this unacceptable increase in bill amount.
In the same Nov Bill, I was charged Late fee fine of Rs.4.74. Explain me in written how this has happened?
3) I want the revised bill without any fine right from Nov Dec.
Please let me know the Manager/ Authorised person who can give information in written responsible for complaint cell?
Following are the responses I got from Aircel Customer Care representatives Valli, Mahalakshmi,
Whenever I contact your customer care people in 98410 12345, I get only the consoling responses in words. I asked them to give their explanation in written either through mail or through the revised bill.
1) They don't know their senior / Manager or they are not willing to give their official mail ID / Contact number for correspondence.
2) No explanation in written for the issues raised which I requested them to provide.
3) Provide false promises, their manager or senior person will contact you in 30 minutes.
No one in your Aircel customer care is dared to give their explanation in written.
Every time they will tell their senior Team lead or some accounts department people will contact you and explain the details. But it's all useless craps, no one turned up till now.
I don't know why Aircel people are not willing to give me their senior manager's complaint cell no or their mail id.
If you are not the correct contact person, Please let me know the manger that is responsible for complaint cell?
Unless I get my issues resolved by JANUARY I will terminate my Aircel connection without paying it.
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