To, 20 Oct
The G.M. Telephones,
BSNL, Ghaziabad.
Sub: Phone number 0120-2775209 Non Operational Since last Seven months.
Dear Sir,
This is to inform you that my Landline phone number 2775209 is not working since last seven odd months.
Last time, I complained to your office and the phone worked alright for some days and again it became inoperative.
This is a matter of great regret that despite various follow-ups at local Exchange level, there is no action.
On enquiring at the level of SDO office, it was intimated that wiring is being disconnected by somebody in Multistory building. I suggested to put the wiring in conduit, or keep the junction box locked But there is no Action still.
I would request you to enquire the case and confirm me whether this phone can work or not. If It can work, please advise your officials to ensure its proper wiring & working, else please get the phone disconnected and refund my money, paid in form of security & Other amounts paid till date.
As of Now, All money paid in its bill and security is a wasteful expense for me, and I am not interested to make follow ups and beg to your supervisors and Line men on daily basis for keeping the phone working.
I Had a very Great Image of BSNL When I applied for this line, BUT, It’s a very shameful situation, which I am facing with BSNL. I am so afraid, that I have even locked the local calls by Code.
I trust you shall immediately give me the solution by getting my Telephone Line corrected and by doing the Conduiting of Telephone Wire Till My Floor, so that the possibility of any Wire cutting and Misuse at any place is avoided.
Also I would request you to waive the bill amount if any, for this period, as the phone was literally NOT USED AT ALL.
Your kind response and action is desperately required,
Thanks
Sanjay Dubey
C-1404, Supertech Rameshwar Orchid, H1, Kaushambi, Ghaziabad. UP
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