PNEUMAFLUID ENGG. INDUSTRIES
AXIS BANK LTD.
SUBJECT : Car loan A/c No AU1260100010431 Customer ID No. 15523
I applied for a car loan in December 2007 and diverse loan for amount 2, 00, 000.00 (Two Lacs only) on 19th Dec.2007 vide above mentioned loan A/c & customer ID No. against our Wagon R Car No. UP14 AN 2636 with EMI of Rs 6690.00 started since 05-01-2008 from our A/c No. 858315 ABN AMRO BANK (New Delhi).
Every month your ECS hits my bank but bank refuse to pay for the reason as mentioned in our statement 84-ECS mandate not received. After informing your customer care department they said there is problem from your (Axis Bank) end only and it will be resolved.
I paid two installments after their assurance with detail as mentioned below:
1. ABN AMRO Cheque No 258092 dated 07.03.08 for Rs. 6690.00
2. ABN AMRO Cheque No 545901 dated 17.04.08 for Rs. 6690.00
Axis bank Customer care executive assured me to correct ECS and until your ECS systems is corrected your ECS will be returned without fault of mine.
I request you to cancel ECS & collect fresh PDC cheques for future repayment of Car Loan A/c as my account always have sufficient funds to make the payments.
You can collect the pending installment against a letter which reflect no Fault of customer & have No dues against returned the ECS, So that at the time of NOC, I do not have to face any further problem.
Despite several reminders and communication with customer care & collection centre executives, an assurance has been given to collect the installment with the letter but nobody has ever cared to collect the installment.
It is surprising as well as shocking to see your advocate letter No. AM/LR/M-8/724 Dated 18.08.08 and even my advocate can reply to the same.
I DON’T HAVE ANY PROBLEM MAKING PAYMENTS BUT IT SEEMS YOUR STAFF IS NOT INTERESTED IN SORTING THE MATTER AS THIS TYPE OF MAJOR MISTAKE IS PENDING SINCE LAST 8 MONTHS FROM YOUR END ONLY.
CC To : By Regd. post to Your advocate, Regd. Office Ahemdabad, Branch Office Asaf ali road & Mail to email@example.com