Complaint / review / scam report
Homeshop18
Not changing my shipping address of the product. Bad Customer SErvice, not response to email, bad courier service

I have ordered for a book from homeshop18 site. I applied to the change of address the day when I applied for the product. Now when I call the customer care to change the address they give tell me to send a mail regarding that to care@homeshop18.com. However I sent them more than 3 mails and even raised a ticket. No response or you could call action from their team. When I call to customer care, they said to tell me to call the courier service to change the address. However Aramax courier service of their needs a confirmation from homeshop18 again. So when I call them to send a confirmation mail to courier service, customer care again tell me to place a new order and not to receive the product which I order. I don't understand what sort of business and product they ship to us. Customer care guy tell me that their senior officials are busy to transfer the call or listen to any query. Wow, so awesome response isn't. Now I doubt even about the product they ship, is it good quality or not. And even doubt about the work.

Suggest you to improve your customer care team and a suggestion to your mail customer care to kick them out of the customer who never respond to the customer's mail or anything.
Author: ohitkav


Offender: Homeshop18

Country: India   State: Uttar Pradesh   City: Gautam Buddha Nagar

Category: Miscellaneous

1 comment

smhsn18 20 December 2012, 4:07 AM
Hi Rohit,


Kindly provide your complete order no or contact details so that Homeshop18 can provide you adequate response to your concern.
As the complaint raised by you does not provide complete information regarding the order no we are unable to contact you for a speedy resolution

Regards
For: Tv18 Home Shopping Network Ltd.
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