I Mr. Rakesh Aggarwal resident of GHAZIABAD having a perpaid mobile connection of AIRTEL on my name for last 7 year and recently on 25th of October AIRTEL has started an caller tune facility on my connection without my request. In response to this I have launched an complaint on 25th October to deactivate the caller tune facility and to return back the reduced amount from my cell account. My complaint number is 3102543707500 and the complain has been logged by the customer care executive named as Mr. Jitender and he asured me to deactivate my caller tune by 30th of October with that the amount which they have reduced will be credited to my account.
Today 30/10 I have talked to Mr. Gaurav (Customer care executive) he has aslo assured me for the same but till now no action has been taken and at 12:00 today evening the new day starts and they will again reduct the amount from my account for the next month.
So please take an appropriate action in the same regard to deactivate the caller tune facility on my connection and t0 reimburse the deducted amount. I want you to take an immediate action for the same. And I hope you will revert back to me with some solution to my complain.
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