I got activated of my Airtel prepaid outgoing call for my prepaid connection of 9894508912 on 25.11.08 and again suspended since yesterday morning.
Today i have spoken to Ms. Parvathy of customer care centre (Supervisor) and she told that my mobile conntection is entered in some one else name? My questions are:
1. I only bought the above number on 07.11.08 by giving my passport as address and Identity proof to the dealer.
2. Again i sumbitted the same on 12.11.08 to Airtel direct outlet shop in Thillai nagar Trichy
3. If my dealer and Airtel is messing up the information about the customer details then why i should be punished (by suspended outgoing call)
4. If Airtel is beliving that the above mobile number is taken in some one's name, why the same was not communicated to the customer (though i sent the mail on 24.11.08 to [email protected])
5. How Airtel activated my outgoing service on 25th afternoon.
6. On 24th evening i got auto reply from Airtelindia that they will respond to my mail but till date i havent receive any mail from any of them.
> > From: kannappan viswanathan
>
> > Subject: Prepaid connection outgoing barred - unhappy
> with Airtel
> > To: [email protected]
> > Date: Monday, 24 November, 7:56 PM
> > Dear All,
> >
> > I have taken one prepaid conntection with
> no.9894508912 on
> > 7th of November in Tiruchirappalli Tamil nadu and
> given
> > my Passport for Identity and Address proof (enclosed
> in this
> > mail) and on 10th of Nov i got one call from customer
> care
> > saying that i need to submit my address and identity
> proof
> > again (i dont know why) than i submitted my passport
> copy
> > with one photo in Thillai nagar Airtel outlet shop
> which is
> > situated in 11th cross but unfortunately on 12th of
> november
> > my outgoing calls was barred by Airtel saying that i
> have
> > not submitted my proofs to Airtel, inspite i have
> submitted
> > for 2 times and till now i am not able to make any
> outgoing
> > call from my mobile.
> >
> > I am sorry to say that Airtel services is very poor in
> > Tamil nadu circle and can i assume that Airtel
> doesn't
> > want any new prepaid customers and it will not give
> proper
> > service to its existing customers.
> >
> > Waiting for your reply.
> >
> > I have enclosed my passport scanned copy for your
> > reference.
> >
> > Kannappan
> > 9894508912
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