I have a prepaid connection of airtel (919958160575) taken few months back in April.
I always prefer to make a full talktime recharge.
Last month on 21-10 I called to Airtel customer support and asked for full talktime recharge. Guy who attended my call, told that if I do a recharge of 499 rs. I will get full talktime. I confirmed thrice the same information with that guy because as per shopkeeper there was no such scheme available.
Guy assured me that definitely i will get 499 as talk time.
I immediately did a rcg of 499 and I just got 350 as talktime and 150 as local A2A talk minutes which I didnt want at all.
I called to Airtel customer support again and guy sais that this is a scheme in which u will get rest of the taltime in next 48 hrs.
I was not satisfied with that at all. I called next again and spoke to a supervisor. He filed a complaint and gave me a ref. no. 1021196221 and asked to me wait for 48 hrs for callback. I waited for 2 days but i didntget any call back. Then i called again on 23-10 and guy told me that issue still has not been resolved and will take some time.
ThenI got busy in some personal issues and could call again for few days. I called on 30-10 again and guy told me that I will get a call back on that day which never came.
Then I called at least 10 times but nobody tried to get to my issue or treied to listen at all. Sometimes they disconnected my call and sometime they put me on hold for 10 mins and then disc ed the call. I was very much fed by calling again and again then thsey simply barred my 121 and 198 so that io could call them back.
After few days I again called back for the smae issue and Guy put me on hold and didt come back. I got a CSAT for call which I filled as NO as i was not satisfied at all. Then after 3 days I got a call back from an outbound agent from the No. 919871164892. He asked me why I have said no for the CSAT . I briefed him abt the issue. He assured me that he will investigate the matter nad will get me back.
Its more then thre weeks but I didnt see any call back. I called couple of times again but same results.
I am a very very frustrated customer and just will not rechrge the airtel a.c as soon as validity expires.
For u 150 rs is a small amt but for me its a huge amt. and just want my money back.
Its not my fault as i had consulted u guys before doing rcvg.
If u cannot give 150 rs as talktime to somebpdy as free of costthen u dont have the right to waste cm's money as well.
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