Dear Sir,
I have my mobile no. 09878338410 and I have received msg from AIRTEL / Im.igfun.com site that download free 6 tunes from site on dt. 12.12.2008 by email and I have download same on 12-12 and from that onwards I am receiving msg. from airtel /no 6411010 that is
‘ Thanks for using (subscription TextBasedServices) subscription service on Airtel WAP, You’ve been charged Rs.10. enjoy http://m.igfun.com. ‘
But I have never subscribe this service and I receiving daily this msg. So I have complained to Airtel on dt.17.12.2008 then they have promised to deactivate this service.
on 18.12. I have received same msg for deduction of Rs.10. and I have complained again in AIRTEL then they said service is automatically activated and they are sending again request for that in concerned department. Then same msg reseved on 19.12.08 and I have complained again to airtel the on 19.12.2008 Sr. Excecutinve of Airtel Madam refund the amount Rs. 10.00 ad conformation msg received from _EU and the conformation Msg. from AIRTEL deactivation of service on 19.12.2008 At.1.100 PM and 1.111 Pm two times i.e. “ Your service request no ROVD51218065068 has been closed and TextBasedService has been de-activated
“.
Again on 21.12.2008 received same sm msg . ‘ Thanks for using (subscription TextBasedServices) subscription service on Airtel WAP, You’ve been charged Rs.10. enjoy http://m.igfun.com. ‘
Then I have completed again to AIRTEL on 21.12.2008 at 10.31am with Complaint reference no. 1221067985. And they have conform that service again activated automatically and they are forwarding complaint to concerned department and processed maximum with in 48 hrs. and again same msg. received on 22.12 08& 23.12.08 ‘ Thanks for using (subscription TextBasedServices) subscription service on Airtel WAP, You’ve been charged Rs.10. enjoy http://m.igfun.com. ‘
.
Then again companied to AIRTEL on 23.12.2008 to ther Sr. Executives. Yogesh Mehra and he logged new complaint no.1223065204 and also suggested me to send this msg from my mobile pho. i.e. CSUB to 57886 to de-activate again this service and airtel charged Rs.3.00 for that then I have msg. CSUB to 57886 to no. of times and every time I received this information
“ SMS TONE 4
Nokia/Samsung
Tones, TONE 4EMS
Tones, BTONE 4 bird
Tones, Stone 4 sagem
Tones, PM 4
PicMsg, LOGO 4
OpLogo, LG 4LG
Products send m for More
“
I have never received any msg. for the conformation of deactivation of service. Again on 24.12.2008 msg received for Rs.10.00 deducation. On 24.122008 at7.03pm msg received from _EU ‘Dear customer, your request is in process, we shall revert with the status at the earliest. Thank you. “
Again I have compalineted to AIRTEL Sr. Executive Mr. Gurvinder Singh, and he said, I am unable to help you and I am only forwarding your request again to concerned department and he is helpless and I have to wait again 48 hrs. because he is instructed by their officials, ask to client for 48 hrs. for any complaint process.
So my complaint is against AIRTEL, that they are charging by wrong ways, for that services, which we are not awaling or activating and after no of complaint again and again they are not responding properly. This is totally looting to client without and arms officially. Kindly let us know where we logged complaint against airtel with claims.
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