I am Airtel no. user. My mobile no. is 9896029950. Before about one month by mistake the subscription of stardust bollywood was started by me. I contected customer care for unsubscribing/stoping the service on my mobile. They said me to send a message on 121 by typing D Bollywood. I did so after some time a message come to my mobile that this service will deactiviated in next 24 hours. But after 2 days Rs.10 were charged from my account on account of this service.
Then I again contacted customer care on 3rd Jan, and they said me to again send a message. I did so. My request reference no. for that request was 0103216461. After 2 or three days they again charged Rs. 10 on account of this service.
I again contacted customer care on 8th January, the customer care executive registered a new complain and the complain no. was 140146. They said that ur service will be deactivated by 12th Jan. But it did not happened. Again the amount of Rs. 10 was charged on account of this service.
On 14th Jan. I again called on customer care center and told them about their non-tolerable behavior. They said that ur account will be credited by Rs. 10 and ur service will be deactived.
I thought that service is deactivated but i was surpurised when Rs. 10 was again debited from my account on account of this service. I again called on customer care on 21st Jan. They said that the service is already deactivated from their side, but why Rs. 10 was debited from my account,
Please i request u to stop the service of stardust bollywood subscription of igmobi.com on my mobile no. 9896029950 and compansate me for the loss of amount on the part of failure of airtel team.
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