Airtel
Airtel prepaid extra credit balance from account and service is not proper continuing

Hello sir

i am using airtel prepaid mobile no 9729691881 in charkhi dadri haryana

i have debited recharge of rupess 333 on march 5 at 7:54 pm

i am using airtel Monthly gprs service, according to this service balance of rupess 299 should be credited from account, but all my debit balance is credited

and after renew of my service i am unable to use this service

i asked from customer care about this they asked for some time now 11 days is passed but there is no good response from them

on march 8th a complaint (no. 386978) is also registed in company they said we will update your balance till march 12, but till now my balance is Rs. 0.16 and my service is also not renew

customer care said the amount is credited from my account is detail:-

March 07{ Rs. 3.60

Rs. 74.00

Rs. 67.00}

March 08{ Rs. 5.40

Rs. 1.80}

the detail is given by customer care the total of this is n't equal to the our previuos balance

now they are n't talking with us everytime they said that the system is n't okay

now 11 days is already pass

but my balance is now Rs 0.16 and my airtel monthly gprs service is also not renew

now tell me what to do??