The recent issue i faced was bill payment - They have new option to pay bill on there website where in you don’t have to login to pay the bill for customer support.
I was more than happy to use that option and paid the bills. The amount was deducted from my Savings account and said credited to the Airtel on the webpage.
The major problem started here.
After 2 months the amount is not yet reflected in the my mobile no. account.
Funny part today they removed my number from Airtel Network... cheers...
Greatest Gift from Airtel for being a customer for past 7 years and paying all the bills in time.
Well with regard to above issue i have rasied series of complaints -
1. I raised a complaint on 8th of march, which was later closed some how without any reason
2. new complaint i rasied on 13th march. Where did thsi complaint went i dnt knw
Every time i called them up i have to explain my story to them. Funny part the CC represtitive does’nt know what is credit card and what is debit card. I have explain them what is debt card.
3. On 18 march i raised another complaint
4. I again called up on 23, 24, and 28th of march to enqurie issues. No update provided
mean time i got message saying that they have handed over my details to recovey agent to recover mobile bill of 600 when I have already paid the bill.
I knw in india companines know only rowdyism and nothign else. Nothing new
5. Again called up on 4 April, 8 and 10 april. No updates . on 10th april they told system under updation so call me back after 13th.
This is common issue, airtel systems are always under upgradation.
on 16 th april my phone was out of network.
When i called up they said i have due? funny all my complaints were bull shxx for airtel.
Brief about my association with Airtel -
I had been a customer of Airtel from past 7 years. I have been using all the services on the Airtel and currently I use two airtel numbers.
The service
for call and sms was good in the beginning i.e. in 2002 to 2005. but later on it started giving issues like call drops, no network, low voice quality. But customer support was good.
By the beginning of 2008 i started facing huge call drops and bad quality voice calls. Internet service on airtel is useless from the time i had used it (i.e. from 2005).
Mean time I had chance to use BSNL and it fair far better in terms of connectivity (in 2009) and call rates are good compared to Airtel.
The cost we pay for Airtel is very high even today. But the customer support has become pathetic now.
the call drops are common now a days, call quality is very bad. Customer support ppl dont knw what they are doing or they are really not fit for that job.
I am just awaiting for the number portablity to come in and immdeatly i will move to other operator. The call charges will be very low compared to airtel, i can save 50% of the cost.
Everytime u call them they give u new consumer complaint no. and they close the call without informing you and not resloving the issue.
Well i asked executive to open old complaint and activate my connection. and I promised him that i will move out of airtel as soon as number portabilty comes in.
Hope now they will look at reslove the issue of this humble and loyal (for past 7 years) customer and i can use airtel for another 8 to 10 months.
The trend I am seeing now a days is all pvt telecom company is becoming pathetic and BSNL is bck in league eventhough pvt players try to stop BSNL by some crook method.
0 comments