Dear sir/madam
I was using prepaid service of Airtel since one year. But last month (9 or 10th March) a marketing executive came to my resident with an offer. The offer was a plan of Rs 300 per months as a rent. In that plan he promise me 300 min. talk time free at the rate of 50 paise per min. & 300 sms free at the rate of 20 paise. He also said that international sms will be adjusted in those 300 free sms at the rate of Rs 5 per sms. He also said that the range will be very good. Better than what I use to have early. But the offer comes with some conditions. The conditions were that the offer is available for new no. & not for old no. Also I will have to deposit Rs 500. He said these Rs 500 will be return in 180 days. Also he promise me a VIP no. So I was attracted to this new plan & I bought the new plan with a no. 9665094293. But when I received my first bill none of my promise were fulfilled. Also my no. was not VIP no. They charge Rs 500 as a new sim card fee. Also they charge me extra for my international sms with the rate of Rs 5 per sms & local sms were charge at the rate of 50ps. per sms. Also the range is very bad. I don't know were to file complaint against such false & illegal activity. I am trying to contact the Airtel executive but no one is giving me proper reply or no one is telling me were to lodge a complaint. Also from today that mean 25th April Airtel has stop my outgoing services. So please any one can tell me where to lodge a official complaint against Airtel please inform me. My email id is [email protected].
thanks and regards,
Bhushan Ghate.
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