Inconsumercomplaints.com » Miscellaneous » Review / complaint: Airtel - Bill issue | News #59286

Airtel
Bill issue

Hi.,

This is regarding the an issue beign faced with airtel. Airtel has not yet delivered the bill, for past 4 Months. Despite of repeated follow-ups, they have not send me the bills. I have asked fro Itemised bill.. But they have forwarded standardised bill (soft Copy).

I had been following for Days/Months together. But of no use. Instead of sending me the bills, they keep suspending my services.

I had been tried reaching their Nodal Officer and the Appellate Officer. Finally after waiting for hours together, I spoke One Miss/Mrs Bharathi (on 02/04), Who did not even bother to listen to customer grievance. I tried for appellate officer, but it was fruitless. The telephone kept ringing at Appellate Office and no one bothered to pick the call..

Again back to Customer Care, been following up for days together. Had spoken to Sandhya (07/04), Syeeda, Manjunath, Rahul (Floor Manager), herdeep (Floor Manager's Manager), Manu (Floor Manager), Ram Prasad (Floor Manager's Manager).

There had been lot of inconsistency in the information, that, we as consumer are unable to trust, we are escalating the issue to the right person. When asked for Floor Manager's Boss, the call was tranferred to Herdeep. After a long conversation, the Service was enabled.

Two Days later, again services were suspended. Then I spoke to Manu (02/05), who claimed that he was Herdeep's Boss..

Today (04/05), Having spoken to Ram Prasad, I understood that, Manu Reports to Herdeep/Ram Prasad.

Looking at this, Its very clear that, Customer Services are really fooling Consumers.

Can You please look into the issue and help the consumers have a good response and good service from this company.

Comparing the complaints, Its very clear that, Airtel has got largest number complaints than the other market players.

Hence I Request, the Team, who handles Consumer Complaints, to take up this issue, seriously along with TRAI and help the consumers.

Regards

Krishnan Unni S

[email protected]


Company: Airtel

Country: India

Category: Miscellaneous

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