Hi all
My friend purchased an airtel prepaid card on 25th of April he submitted all my documents in Airtel office which is opposite to Abirami mega mall purasiwalkam chennai.
After there days his outgoing was disconnected, We called Airtel customer care and they said that my card is been deactivated since they didn't received my address proof which we submitted in the Airtel office. So he asked the agent whether he should submit his address proof again she asked him to wait for 72 hours so that the issue will be fixed.
Then on Friday the 8th of may we called back the customer care to check the status and they said that they didn't received the address proof yet. So we went to the Airtel office where we submitted the address proof and they said that they have processed it and they even provided the LC number which is 99. So we called Airtel back and gave them the LC number but the only answer we received from the customer care is it will take 72 hours.
Then he received a mess form the Airtel stating the number is been activated but still he was not able to do outgoing since the number was not activated. So once again we called customer care and this time we didn't received a proper response form them they where keen in disconnecting the call.
So we asked them to connect the call to supervisor and they connected to Frankylen and he promised that he will call us back with he solution by 12 pm on 12/5 but we didn't received any call. We called back and they provided Nodal office number to give a complaint but that number is always busy.
We called back the customer care and now they are not responding properly and we have wasted more then 15 days to fix the issue but still the issue is not fixed.
Let us wait and see who in Airtel is going to take responsibility to fix the issue.
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