Hi,
I had taken an advance rental plan of Rs 699 which was activated on 02/01/08.The bill plan was discontinued without my information after one year and they
levied a rental of Rs 300/Month for January bill (Bill No 877552920), I came to know of the same when I was paying the bill on 16/02/09 and I immidiately
called the customer care about the descripancy in the bill. They informed me that, my bill plan has expired, therby we have charged Rs 300/month as rental. I
requested that I wanted to continue the same plan, from the day it got expired and for the reversal of Rs 300 as rental.
Then again in my feburary bill Rs 300 was deducted as rental. When I again called them that I had requested to continue the same advance rental plan of Rs
699, they said that it has been activated from 26/02/09 which is of NO use to me as already I have been levied with a Rental of Rs 600 (Rs 300 each for
January and febuary Bill). I explained the same to them that it does'nt make any sense to pay Rs (600 699) as rental and if they does'nt reverse the charges
then I will discontinue the service.
They did'nt revert the charges and then I discontinued the service.
Now, I am getting calls from Ashish Gandhi (who poses to be an Airtel Employee) and uses very abusive language. He is not at all interested in understanding
the matter and wants the due amount to be paid immediately.
I do not agree to pay the rental amount as I raised the request for continuation of my advance rental from the day it got expired and not after Rs 600 was
already charged as the rental amount.
Please suggest me what needs to be done now.
My Airtel Number was : 9910105939
equest you to revert the following charges:
1) Rs 300 rental for 27/01/09
2) Rs 300 rental for 27/02/09
3) Rs 699 advance rental as I wanted to continue the plan from January and it does'nt make sense to pay Rs 600 Rs 699 as rental.
I have raised this concern well in advance with Airtel as soon as I came to know that Rs 300 has been charged as rental.(Please refer to the customer care
conversation). It is not my fault and Airtel should have called me before discontinuing the plan or should have sent an SMS or mail.
I am ready to pay the rest of the amount, as soon as I get the confirmation from your side.
Thanks,
Anshul
Mob No : 9654355875
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