This is Abhishek Joshi. Just now join. I guess my time was running bad and i have taken a postpaid connection of Airtel from Airtel executive.
I have taken Airtel postpaid connection on 8th of April. Executive told me that it will get activated on tonight. I was waited till 9th evening and given a call to executive. He updated me that south area servers are down except blore servers till 16th 0:00 and your number will get activated on 16th at 0:00 AM.
I waited till 16th evening and given a call to executive again he said that "sir, aaj rat ko ho jayenga". I believe him and again waited till 17th evening but my number was not activated. In between these days I have tried to call 121 3 to 4 times from frd's number however after giving "bill info" line got disconnected automatically all the times.
Eventually I was able to speak to customer care executive from my frd' number on 17th. She (airtel agent) updated me that there is no information why your number was not activated. She assure me that my number will get activated within 24 hrs where as i was asking to activated within 4 hrs.she has taken all the details including SIM number, mobile number, sales executive name and his number.(you can listen that recording)
I again did a followup after 14 hrs and asking for a update however there was no update in the systems. Agent (she) was that you have to wait till 22nd. However previous agent was already committed for 24hrs.
I again did followup after 14 hrs i.e on Sunday evening (19th April) and still there was no information was available with him. You know??? it was strange for me!!! i was wondering how are you serving these many of customers. Might be Airtel is thinking that we are not customers!!!
I clearly told the agent that if number wouldn't get activated till 10 AM in the morning i am going to return the number to airtel outlets.
Today i.e Monday morning 10 AM I have inserted a SIM and start my mobile however My hopes went down...
In the evening when I went to Airtel outlet near madhapur there also i got disappointed due to service...
Lots of people were gathering near the executive desk for there problem or might be with some other reasons...
Was just standing there for 15min where as executive ask me for 2 mins... when i raised my voice then one individual executive came and take me into the cabin... when i told him the whole story and was asking to take no back and give my deposited money back, he said i cant take this number back as this number is not activated. In between we have spoke to sale executive who sale me the postpaid connection. Funny thing was, " he was again saying the same thing " sir aaj rat ko ho janega"...
I have taken your mail ID from Airtel outlets. In between these days i was on vodafone roaming connection and it cost me Rs. 1948.00.
If...
1) sales executive would have told me about the server down time till 16th before buying the connection I wouldn't have taken the connection or i would have gone any temporary prepaid connection.
2) First customer care executive would have given me the correct information then might be i wouldn't have thought to surrender the connection.
3) I wonder how could you don't have any token system in airtel outlets however vodafone has!!!
4) When i asked Outlet executive that is there any authoritative person who can look into this problem... he said you know to go to begam peth office when i asked him for number he said we don't have...
5) I got surprised airel outlets doesnt have any provision where the can see whether they can see my details though i have already submitted my docs 12 days back.
Request you to please tell me the correct procedure to surrender my number as its not activated.
I don't know whether you will take any actions on this or not. I have not written all above things because somebody would loose their jobs however i am writing this because might be some day i would hear that airtel has improved their services and might be i have return back. Just would like to share with you guys that I was cool till now only because my last 4 years exp with airtel blore, pune and nagpur was good. I cant say i am valuable customer however i would say that you lost a customer who was loving the service by heart as well 2 years back he was upset when he didnt get a airtel postpaid connection in blore.
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