Hi,
my name is anup tiwari (pune). i am really very disguisted with AIRTEL.
i bought the airtel data card two years back with the rs.999 plan. that was a really bad idea as it doesnt work most of the time. later i got to know that there is a plan of rs.49 and the bill on the usage only. i contact the airtel communication center based on MG road pune. they suggested that they will conver the plan. after a month i received the bill which had the same plan so i went again and i asked them to get it rectified. the person suggested that he will do the need ful. he did not completed the same and i got bill for the second month and the outgoing (internet was disconnected) he suggested that they will have to place the request again to get it rectified but eventually this guy stop picking and responding to my calls.
after getting annoyed and did not wanted to keep it unpaid for longer i contacted customer service, they gave the complaint number 14213491; which was supposed to be resolved in 24 hours. i called on oct 12 and till today i did not recieved any call. early in the morning i called them again and they suggestd somebody called amol called me and suggested that the bill amount will not change, i dont know with whom mr amol spoke to but i did not received any call from them. i wanted to speak to supervisor but their was no supervisor. i fail to understand they work 24hours a day and how come whenver i wanted to speak to sup to some higher authority their is no one to help.
now i wanted to close this connection and return back this useless data card which is of no good for me now. please help to resolve this issue. i will be greatful to you. its not like i cant pay 2300 (my bill amout) but its inappropriate. i dont want to use this data card which i bought for rs6000 which is useless.
9960616220 .. is my airtel number which i use for internet connection.
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