I’d lost my handset having SIM of ph. No. 9910389036 on 29-Mar-09 and thus requested to block the lost SIM to Customer Care
Then I left India for around 3 months and returned on 25-Jun-09.
Now I needed a duplicate SIM of the 9910389036. So I called Customer Care on 27-Jun-09 for the same. They told me that they have permanently disconnected the no. as it was not used for more than past 3 months (Though the period is less than 3 months). Anyways I asked for duplicate SIM, the executive told me to go to any Airtel outlet and give an application and I’ll be given the SIM which will get activated within 4 hrs. CC Executive – Pankaj | Call no – 930597536 & 927749810
So on the same day 27-Jun-09, I went to Airtel outlet in Sector-18, Noida which from first instance was quite an un-human place where no ACs were working, Drinking water served was too hot to drink and overall the behavior of the executives over there was quite pathetic. Anyways when I asked them to provide me the duplicate SIM they asked for some documents which seemed irrelevant to me and wasn’t possible for me to provide at that time. As per them the info given to me by Pankaj was wrong. So I called another time the Customer Care (CC Executive – Preeti | Call no – 930662446) and lodged complaint about the airtel outlet and also the wrong information given by Pankaj and the phone disconnected in the midway.
Getting negative response from the Airtel outlet, I once again called Customer Care (CC Executive – Monica | Call no – 930674030) and had to explain everything once again and she was helpless due to your policies. And asked me to mail to [email protected].
Now, I’ve few questions for which I need answers:
> Why my ph number was disconnected before 3 months? In between a bill has been paid for it.
> If disconnected then why not proper intimation or confirmation was given to me either by phone or email?
> When asked for reactivation, why not proper information for required document was passed to me?
> Why not the Airtel outlet is made a human place to visit?
> Why not the executives over there and at phone are given proper training to how to behave with the Customer and pass correct information?
> Where is my mistake for which I’ve to manage my work without phone? And spend so much of time in calling and writing mails.
> Why do I need to resubmit documents which I’d already submitted?
> Seeing all the problems with Airtel service above, why should not I close my account with Airtel and get my Advance Rental back?
Neither there Nodal Office nor Appelate has any satisfactory solutions to the problem.
-Mohit
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