Complaint / review / scam report
Poor service!

Hi, I had taken a plan from one of the Airtel Agencies from mumbai. The celebration 399 plan. It was told to me that CLIP Charges are free, (No. 9867063015 - Amrapali) but in the first bill the same was charged. On enquiring to Airtel, they said it was an offer which got expired. The agency had not told me the same. An Airtel Executive called me and asked me to switch over to another plan and Airtel again charged me Advance rent. The Airtel executive waived off the earlier charges (which was expected from Airtel) with a promise that in the new plan, CLIP charges would not be there, and if I'm charged, not to pay the same. Next month bill had clip charges again. I did not pay the same for 2 months. And in the 3rd month my outgoing calls were barred. I had to make urgent calls to office and personal calls as well. I spoke to an Airtel executive on 21.10.2007, and she asked me to lodge a complain, and told me that airtel services would be activated in the next 8 hrs maximum. Now it is more than 36 hours and I'm unable to call, call centre from my cell and neither am I able to call from a Landline. I'm not in Mumbai and am in Pune. Again 2day (22.10.2007 6:00 p.m.) when I'm calling the call centre at Mumbai, an executive by the name of Ejaz, asks me to call the call centre no. and gave me a telephone no. with the password, it is not accepting the password and the line is getting hanged up. I've already spent more than 50 rupees on STD Calling from pune, from the Airtel SIM also am unable to get in touch with the call centre, and the call centre executive is not ready to help me with the same. Please help.
Author: Vivekanand S Guggari

Offender: Airtel

Country: India   State: All India

Category: Miscellaneous


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