Hi
I had applied for getting my prepaid connection converted into a post paid connection but till date i have got this done all i m getting is a lame excuse and false commitments from Airtel executive which shows an unprofessional system process.
Airtel executive had been to my office on 25th June and collected the necessary documents and a amount of 300 RS giving me the Airtel SIM.
After that he said a verification executive will be coming to my place on friday and he doesn t turn up he calls me on Saturday he comes to my residence and does the verification again on monday i get a call from the airtel executive (Mr. Suresh) that he wants to meet me at my office but he doesnt turn up on monday and calls me on Wednesday and fixes a appointment at 2 PM where in he again doesn t turn up.
I approached the customer service for an update they said that in 12-18 hours it will be done which till date has not been done.
yesterday i escalated this to the supervisor (rajlakhsmi) and she commited that it would be done in 12-18 hours which again was a false commitment. Yesterday evening again i call up the supervisor and he said that i will get a call and will be done in 8 hours. Today at 2.00PM i called up airtel i get a very bad response from (Shewta) on this she has committed 4 hours and now i get a call from airtel saying that they would come for a verification again.
what is this scene or rather nonsense. I am a very old customer of airtel and i had never changed my number. Perhaps my number would say that.
If i don t get my connection done by today i would disconnect airtel and sincerely would not recommend Airtel to any people i know.
This shows how unprofessional and a false commitments airtel would give that too when Airtel is a king in Mobile network.
Its not more than 2 weeks and airtel has not got this done. When i asked for my money refund
airtel said that they wont do the refund.
Could you please help me on this as i am really un happy with the service.
Name: Pramod Salian
Cell : 9945130655
Pramod
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