Inconsumercomplaints.com » Miscellaneous » Review / complaint: Airtel - Airtel broadband is cheating custormers to promote sales | News #60799

Airtel
Airtel broadband is cheating custormers to promote sales

Hello I am Abhishek mantri, I have a airtel broadband connection on my no. 01143060993. Before i had 999 unlimited plan then one day on 8 july i received a call from airtel executive that there is a new airtel broadband plan which is of 1299 unlimited, at that time i was much busy so i just told executive to mail me the details of that particular 1299 plan on my mail id.& according to that mail & my plan i should get 512 kbps speed at day time i.e 6 am to 10 pm and 1 mbps at night i.e 10 pm to 6am and on sunday full day i'll get speed of 1mbps. everything is fine except sunday's speed. There is no 1 mbps speed on sunday so decided to call customer care regarding my problem but i was surprised by what customer care executive told me, he told me that sir there is no such plan then i told him that i have received a call and a mail from airtel in which it is clearly mentioned that on sunday speed will be 1 mbps. then he asked me to forward that mail which i received from airtel and a screenshot of speed which i was getting on sunday. No action has been taken by airtel till now. I even have a complain no.22170032. Last sunday also i called up airtel customer care & informed my issue of speed on sunday then he replied that there is no such plan in which u should get 1 mbps on sunday then i told him that i have received a mail from airtel in which it is clearly mentioned that on sunday speed will be 1 mbps, then the airtel executive told me that you just forward that particular mail and your complain number to "[email protected]" so i did that but what reply today i have received from airtel is " we would like to inform that one of our

executive spoken to you on your contact number 9910101063 and found that

you are getting the speed as per your plan. Further, we would like to inform you that you will get double speed in night only. "

But what i would like to inform you is that I have not received any call from airtel executive since i have send mail to [email protected] and if it is so that i'll get double speed at night only then why was i misguided by airtel executive that i'll get 1 mbps speed on sunday. It is clearly mentioned in that e-mail which i received from airtel that on sunday full day is 1 mbps and now they are telling that i'll get double speed at night only. This is the clear case of cheating customers for promoting sales. I m also attaching the screenshot of mail which i received from airtel.

Kindly solve my problem & contact me as soon as possible.

with regards

Abhishek Mantri

Media features of India

9910101063

[email protected]


Company: Airtel

Country: India

Category: Miscellaneous

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