To Whomever it may concern
I’am KJ.Balamurugan, one of the Airtel customer. I would like to bring some issues regarding the poor service provided by your Customer care Centre. I have been using the Airtel connection for past 5 years. I have 4 Airtel numbers including the land line number. The bill amount I’am paying is more than 20, 000 per month. The numbers I’am using are 9840152079, 9840431059, 9940243755 and landline number is 42616675.The first two numbers i.e 9840152079 and 9840431059, I’am using these numbers for international Roaming. I’am a Marine Engineer so I use these numbers in European Countries (Italy, Belgium, Turkey, Greece, Spain and also in UK). Now the problem is I couldn’t able to access the Airtel live from there. In the year 2005 I was able to access it. But now it’s not accessing. I have given a complaint to your customer service center so many times. But no action has been taken till now. I donno whether I can continue my connection with Airtel or not.
It’s not only enough to cover the customers by giving Advertisement in Media and Newspaper. You should also provide a good customer support for them. People who works in your customer care knows only to speak in English, but they donno how to handle the customers. Anybody can speak in English if we train them, but giving solution for the customers problem is more important. I think you are very poor in that. It’s not only me giving the accusement about your service. Many of my friends are telling the same. If this problem is going to be continued on your side then I’am sure that you will be missing your valuable customers. So I want you to take immediate effects on my issue and make my Airtel live to be accessed for this two numbers (9840152079 and 9840431059). I also request you to kindly improve your Customer Service center to avoid these kind of issues.
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