Inconsumercomplaints.com » Miscellaneous » Review / complaint: Airtel - Fraud | News #61578

Airtel
Fraud

I am a landline and Internet service user of Airtel.

I must say, in the pursuit of maximising their revenue from each subscriber Airtel has have fallen to the lowest of cheapster-tricks.

I want to ask the following from AIRTEL:

The Pc Secure antivirus, that you apparently provide to your subscriber is a big fraud. and it does make good money for you, doesn't it? Random, unspesific actions of your subscriber activate this service. Whether the antivirus software has actually been isntalled on the poor subscriber's system is not at all required for you to charge him the money. And you continue to do so, every month, till the person actually finds out the fraud and questions you back. But by then you have made enough from one customer! Isn't it you frauds?

How can you charge indefintely for a service that you have no proof is actually being used by your customer? Allocatino of activation key cannot be a reason for charging indefintely. And where in the cluster of your agreement with end-user does it mention that it is the subscriber's responsiblity to actually call you up and ask to de activate the service (whereas activation can happen without any actino of his!).

I as a cusomter of airtel want to know:

1. where is it mentioned that I will be ifnormed about this PS Secue antivurs activation? Even in the bill you cleverly hide it udner DSL Usage section.

2. How can you put a subscription service under that sectino? DSL is for digital Subscriber Line. a networking term. How is that related to Antivirus? specially when there is not data flowing from ur DSL regarding that service?

3. Why is the subscriber informed about this service in adequate detail? No one ever told me it is an antivirus. Everybody has an antivirus in their system. No one wants you stupid Pc Secure antivirus. If I were informed that an antivirus is being subscribed i would never have doen that. I feel cheated. Kindly explain whats your respone on this.

60 Rs, for me is the value for which Airtel is willing to cheat its customers. and I am preparing to take my complaint to consumer court and other platforms of consumer greiveances.


Company: Airtel

Country: India

Category: Miscellaneous

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