Inconsumercomplaints.com » Miscellaneous » Review / complaint: Airtel - Poor Customer Service | News #62120

Airtel
Poor Customer Service

Hi

I want to bring it to your notice that i went to Airtel outlet in Vikas Puri to pay the bill on 24th Dec but the Credit card machines were not working so thay asked me to come tomorrow or late in the night.

I went to the same outlet at 1530 hrs on 25th Dec but then found out that the front shutter is closed and the back shutter was half opened. I asked the lady sitting there that i want to pay the bill as 25th Dec is the last date She said that they will accept the bill on 26th Dec without late fees. When i went to pay the bill on 26th Dec the people accepting the bill payment said that i have to pay the Late fees. Then i tried telling them that yesterday i came to pay the bill but instead of listening to me the guy ot there stared yelling saying that i have recieved the bill 8 days back so iwould have made the payment earlier and nothing can be done and used the statement that you are the customers so you thing you can say anything and there was the heated argument between him and me. Again on 26th Dec the credit card machines are not working only in that outlet which is the problem of the customer. Because of which i have decided to dis continue the services. Kindly look into the matter and do the needful so that it does not affect other customer as the broadband service of Airtel is excellent but at the same time the customer service does matter as well.


Company: Airtel

Country: India

Category: Miscellaneous

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