Inconsumercomplaints.com » Miscellaneous » Review / complaint: Airtel - WAP service (SSL connection not available) | News #62155

Airtel
WAP service (SSL connection not available)

NOP (WAP) is active on my prepaid mobile number (Airtel, West Bengal telecom circle) for last few months. From the first week of November I am getting a problem to access some login-web pages (like some email login pages). When trying to access getting response "Unable to create a secure connection to this server" or "Web: Connection time out" (Mostly last one). I have noticed that SSL (Secure Sockets Layer, security protocol for TCP/IP) encrypted connection is not available. To cheek the actual problem I have tried to access " login.yahoo.com " & " https://msp.f-secure.com/web-test/ (Provided by F-Secure Mobile Anti-Virus to cheek the web connection to update the Anti-Virus)" and got the same trouble.

I have installed another web browser (NetFront v3.2) in my handset and when trying to access getting reply " ERROR SSL handshake https://login.yahoo.com/config/login_verify2? " or " ERROR SSL handshake https://msp.f-secure.com/web-test/ " (but I am not getting any problem to access other normal HTTP pages & problem only persist in case of HTTPS pages).

Currently I cant access mobile hotmail, mobile gmail etc.

I have contact with Airtel GPRS help desk/customer care/Nodal Officer but they cant help me.

At last they told informed me that SECURED CONNECTION will not be available.

I'm in great trouble.

Help me please.


Company: Airtel

Country: India

Category: Miscellaneous

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