TO THE APPELATE OFFICER AGAIN . NEXT TIME WOULD FILE A RTI AND PIL THAT IS THE ONLY OPTION LEFT IF I HAVE TO KEEP THIS AIRTEL NUMBER
Dear Mr Satish Pathak and Ms Jyoti Rawat
Please refer to my previous complaints to you regarding unnecessary deductions on my pre paid number for unauthorized unrequested Value Added Services. Today 08th October I have again received a message from 54321 at 11.21 am saying "Thanks for downloading Hello Tune Preview from Airtel. You have been charged Re 1". OTHER THAN THAT MESSAGE RIGHT NOW WHILE I WRITE THIS MAIL TO YOU MY BALANCE HAS COME DOWN FROM RS 129.00 IN THE MORNING TO RS 81.86 AT 18.30 HRS. I HAVE NEVER EVER REQUESTED FOR THESE SERVICES AND HAVE COMPLAINED ON MULTIPLE OCCASIONS THAT I DON'T REQUIRE THESE SERVICES. IN SPITE OF THIS YOUR COMPANY (AIRTEL) STILL IS DEDUCTING MY ACCOUNT BALANCE FOR THESE VALUE ADDED SERVICES WITHOUT MY KNOWLEDGE, CONSENT OR AUTHORIZATION. IN REPLY TO MY PREVIOUS COMPLAINTS YOU HAD ASSURED ME THAT THIS UNREQUESTED UNAUTHORIZED DEDUCTIONS WOULD NOT TAKE PLACE ON MY ACCOUNT IN THE FUTURE THEN WHY IS THIS HAPPENING AGAIN??? I REQUEST YOU TO PLEASE ONCE AGAIN LOOK INTO THIS MATTER AND SEE WHY THIS HAS AGAIN STARTED HAPPENING?? I SPOKE TO YOUR CUSTOMER SUPPORT EXECUTIVE MANANJAY KUMAR WHO INDICATED THAT I AM TELLING A LIE AND I AM ACTUALLY REQUESTING THIS VALUE ADDED SERVICE. THEN HE ASKED ME IF I USE A HANDSET WITH A GPRS FACILITY. WHEN I SAID YES HE TOLD ME TO CHANGE THE HANDSET BECAUSE HE SAID TILL THE TIME I USE A GPRS HANDSET REQUEST FOR VALUE ADDED SERVICES WILL BE AUTOMATICALLY SENT FROM MY MOBILE AND I WILL BE CONTINUOUSLY CHARGED FOR THIS. I AM A MOBILE USER FOR THE LAST 10 YEARS AND HAVE OWNED QUITE A FEW MODELS AND THIS IS THE MOST RIDICULOUS SOLUTION I HAVE EVER HEARD OF. WISH AIRTEL TRAINED THEIR STAFF MORE ON SOLVING CUSTOMER PROBLEMS RATHER THAN SUGGESTING STUPID SOLUTIONS. MY REF ID FOR THE CALL TO MR MANANJAY KUMAR IS 298400. I AM FACING A LOT OF PROBLEM DUE TO CARELESSNESS OF AIRTEL SO I THINK AFTER ALL I HAVE TO INITIATE LEGAL ACTION AGAINST AIRTEL. BUT TO BE ON THE SAFE SIDE I HAVE DELETED GPRS AND WAP FROM THE SETTINGS OF MY PHONE.
I AM SURE YOU HAVE MY CALL WITH MR MANANJAY KUMAR RECORDED AND I INSIST YOU LISTEN TO THAT CALL BEFORE REPLYING TO ME. I HAVE ALL THE RECORDS OF PREVIOUS INTERACTIONS WITH AIRTEL WITH ME.
IF I DON'T GET A WRITTEN REPLY AND A WRITTEN ASSURANCE THAT THIS WOULD NOT HAPPEN AGAIN THEN I WILL HAVE TO INITIATE APPROPRIATE ACTION AGAINST AIRTEL. I AM SICK AND TIRED OF COMPLAINING TO YOU EVERY TIME THIS HAPPENS SO THIS TIME IF I DO NOT GET ANY PERMANENT SOLUTION TO MY PROBLEM I WILL HAVE TO TAKE SOME OTHER ACTION BECAUSE I CANNOT LET AIRTEL DO WHATEVER IT FEELS LIKE WITH MY MONEY.
I THINK AIRTEL IS TRYING TO JOKE WITH ME AND THEY DO NOT TAKE THEIR CUSTOMERS SERIOUSLY.
JAYSURYA CHOUDHURY
98100 75084
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