Inconsumercomplaints.com » Miscellaneous » Review / complaint: Airtel - Telephone disconnected without prior intimation | News #62445

Airtel
Telephone disconnected without prior intimation

Sub: Disruption of GSM services on my telephone number 9818132434

Dear Sir,

I am a subscriber of telephone number 9818132434 for more than 3 years and have been paying my dues on regular basis. Yesterday in the evening around 1830 hrs, my service to the above mentioned number was disconnected without prior intimation. The device says the “SIM card registration failed and that I need to contact the service provider”. When I dial the same number from another number it says that the number is not in use, doesn’t exist.

I was expecting very important calls from overseas on my ongoing projects, which couldn’t come thru, reason Airtel disconnected my services. I faced not only mental agony but financial losses for which Airtel will bear the expenses.

May I ask the company for what reasons were my services disconnected, since I was using the number for so many years and making the payments regularly?

Recently I got my bill plan changed and my address and other details were confirmed prior to changing my bill plan. Your company executive has also come visiting my residence for payment collection on couple of occasions.

Is there some professionalism in the company or people like me will be harassed for no fault of theirs. I am sure there is some hidden agenda behind all this else, which will come out only when the legal channels are explored.

Thanks for your time.

Regards,

Sanjeev Sharma


Company: Airtel

Country: India

Category: Miscellaneous

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