I had been using an airtel post paid connection for nearly 3 years (9840857326). Before 2 months i was not able to make a payment ontime being out of town. Though i had called customer service and informed the same, my line was barred. When i called customer service, i was told that i will be given another week's time and i accepted to make the payment as i knew i would be back in town by then.
The same week my incoming and outgoing was barred (may be automatic). I did not make any payment for a while due o frustration as i lost a new job because of my line, which was a loss of 6 to 7 lakhs p/a. A day came when one of the representatives from airtel called me asking to make the payment immediately. I said i would do the same if my line is activated immediately. The rep tried doing the same (i guess) and said it is not possible.
I had no choice but to tell them i need that number else, i would not make the payment. I had Rs.15, 000 kept aside just for this payment.
I work in night shifts and am asleep most of the day time and i do not pick any calls...
One day i recieved a call in my landline and my mom was ABUSED like she should kill herself... My mom was not able to have food or sleep for the next few days due to this abusement...
HOW CAN A COLLECTION REP FROM AIRTEL CALL HOME AND ABUSE THE FAMILY AND THE WAY OF LIVING.
THIS IS WHEN I DECIDED NOT TO PAY AIRTEL AS THEY BEHAVE LIKE LOCAL ROGUES TO LADIES AND OTHERS JUST BECAUSE THEY NEED TO COMPLETE THEIR TASK.
I WILL MAKE SURE THAT I FILE A COMPLIANT AGAINST THIS COMPANY (AIRTEL) ASAP AND MAKE THEM ANSWER FOR WHAT THEY HAVE DONE.
NAME OF PERSON WHO CALLED HOME: ANITHA (FROM AIRTEL)
PHONE NUMBER: 91 995263174
This was the first person who behaved like this and going forward we started recieving calls fro many other people, who called themselves as rep's from airtel and showed their dirty character to us.
AIRTEL NEEDS TO LEARN WHAT IS CUSTOMER SERVICE AND PROFESSIONALISM.
AIRTEL SHOULD STOP THINKING THAT "ABUSING CUSTOMERS" WILL MAKE THEM ACCOMPLISH TASKS EASILY
AIRTEL SHOULD TEACH THEIR ASSOCIATES, "TELEPHONE MANNERISM"
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