Sl No.1 : What Airtel officer Gaurav Pal replied.
Sl No.2 : What I had sent to Airtel on the disconnected of my number 9810985865 and not refunding my money.
My Question is, I was not at fault. I had submitted the document required to the Dealer. If still Airtel want to cut the phone number then my balence money of Rs.598/- may kindly be refunded.
%%%%%%%%%%%%__Sl No. 1 %%%%%%%%%%%%_
Dear Customer,
Thank you for contacting Airtel.
This is with reference to your e-mail dated 27 February regarding negative verification on your Airtel Prepaid number 9810985865.
We wish to inform you that your Airtel Prepaid connection has been permanently disconnected due to negative address verification. As per regulatory compliance, our executive visited your place to verify your address. Unfortunately, we were unable to confirm the details as provided by you, hence services of your number were barred. We provide 30 days time to the customer to submit the documents. But because of no response from your side your Airtel prepaid connection has been permanently disconnected.
Rest assured that we have the best technology & automated systems, which are 100% accurate.
For any further assistance, please contact us using one of the following options: SMS at 121 (toll free) or email at [email protected]. We will revert to you in 4 hours.
Assuring you the best of our services.
Regards,
Gaurav Pal
Customer Care Services
Airtel
%%%%%%%%%%%%_Sl No. 2 %%%%%%%%%%%%_
Sir,
In continuation of my previous mails, it is being posited that I had taken pictures of Invoice of Mobile Store and other proof which were given to the person incaharge in Mobile Store. As it had already been told that I had recharged it for Rs.598/- as I wished to use it in future. I had also visited Cellular Hut, Kalka Ji, New Delhi 110019, but they told me they can't help it. I told them that I had given photograph and Address proof to the person at Mobile Store, why anybody ask me for the same again and again. I, therefore request you to kindly Re-Activate 9810985865 or refund my balance to the address of my office below to avoid unwanted trouble as I had kept all the mail records and ready to go to court of law with the same for the sake of justice.
Enclosed : 1. Invoice of Mobile Store.
2. Proofs given to them along with customer copy (Airtel Number).
With Regards
Tajinder Singh Maan
0 comments