On 11.04.08 I had tried to download 20-20 game using Airtel Live / Game Menu, Game Cost is Rs.50/-, I selected download option, but downloading failed, i.e. Airtle Network fails to transmit the data (Game) to my Mobile, subsequently again I had tried again same result. I had checked my pre-paid A/c. and surprised to find that Rs. 100/- was debited from A/c.
I had contacted their Customer Care several times by SMS & calling (My Complaint No. registered with them is 2041217440500 as they inform by Phone), requested to provide the game for which they had deducted amount and credit the remaining Rs.50/- to my A/c. if it is not possible for them, then they may credit Rs.100/- which had they deducted without the actually providing the service, downloading charge is Rs.50/- i.e. transmission charge, not the downloading Menu selection charge. In my case 0% percent game was transmitted to my Mobile. As such this deduction of Rs.100/- from my A/c. Airtel pre-paid Balance) is their system err or their deliberate cheating. Till now they had not resolved my complaint.
In is connection I would like to add that Mobile Set is Sony Ericsson K700i & my mobile No. is 09831244527.
In view of above I request to forward my voice to proper Authority and this type of system err or their deliberate cheating can prevented to other users and I will get justice in the matter.
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