On 11th of this month, I activated GPRS on my Airtel mobile since I was traveling to Gujarat and I wanted internet on my laptop. However, inspite of sending repeated SMS, calling 121 to get the settings, I never got it. Finally I found it on the net and started the connection but the speed was so pathetic that immediately I sent a message to deactivate GPRS. However, I got an error every time I sent a message. When I called 121 in Ahmedabad, they said they cannot deactivate from there, I have to call a mobile number which will not be tollfree. I called the number and the executive said that she will "FORWARD" the complaint. However, when my balance was getting deducted for the next two days, I sent an email, in which I got a reply that my problem will be solved in 24 hours. However, till 18th of this month, nothing happened and my 14.99 was getting deducted on a daily basis. When I came to Bombay on 18th and called 121, they took my complaint but still nothing happened. After a day or two, I called and they said they will refund. I got a total refund of 45 rupees out of Rs.300 that they have deducted from my mobile. I have sent atleast 10 emails, more than 30 SMS, called atleast twice a day to their toll free since last 20 days. The only option was to not recharge my mobile. Now I am using this mobile only as an incoming because once I refill it, again the same story will start.
DON'T EVER USE PATHETIC AIRTEL'S GPRS. AIRTEL GPRS SUCKS. AIRTEL GPRS SUCKS. AIRTEL CUSTOMER SERVICE SUCKS BIGGER.
To verify my claims, call me on 09987911599
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