Inconsumercomplaints.com » Miscellaneous » Review / complaint: Airtel - Surprising charges | News #66460

Airtel
Surprising charges

Hello

I am a Airtel Consumer for more then 10 years ie. even before Airtel absorbed Skycell. I was suprised seeing my bill details where customercare calls i made are also charged, and every one knows how much time you need to wait in line for actually getting connected to the executive then he will ask you to wait for checking information etc., To my suprise i was charged Rs.81/- for customercare call. After a complete investigation I also holding Airtel Lan Line connection which was actually dead and i preferred to call customercare through my mobile is where i got these that only mobile customercare is toll free from mobile and lan line customercare is toll free from lan line and not vice versa.

Note: There is no seperate toll free numbers for reporting complaint

So if my lan line is dead and i have to complaint the same only through another phone and in my case being the mobile phone of same service provider atleast they must make it toll free for all airtel consumers including mobile numbers


Company: Airtel

Country: India

Category: Miscellaneous

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