Inconsumercomplaints.com » Miscellaneous » Review / complaint: Airtel - Bad Services | News #66875

Airtel
Bad Services

I have been the using the Airtel service from quite some time and fortunately I never felt that there is any kind of problem in the service being provided by Airtel in any part of India. After staying in different parts of India for last 8 years I recently came back to my home state J & K and on 25th of December I purchased a mobile connection from one of your connect centre located at Karan Nagar Srinagar 190010 when I submitted all my documents and issued a cheque for the amount the concerned person reported that Cheques are not accepted and unfortunately I paid cash and they charged Rs. 30 extra for the said amount. After 1 day my connection got activated and I started using the services of Airtel within 2 to 3 days I started facing the issue of call drop and not able to connect to the BSNL numbers and Aircel numbers and I contacted customer care for this issue and they captured my call and on my request they gave me the reference number and I started facing the same issue quit frequently and every time I was facing any kind of problem I was contacting the customer care meanwhile I got a confirmation call regarding my terrif plans and the agent explained everything properly to me and in that call itself she told me that you where supposed to receive a wrist watch with this connection have you received the same I told her NO I have not received she told me to get in touch with customer care and when I contacted them every time they gave me wrong information wrong contact numbers of the sales people and wrong contact number of the main office Jammu and I called customer care frequently instead of resolving my problem within 8 days of the purchase of the connection my access to customer care have been barred. After some days I purchased one more connection with handset from airtel (FWP) when it was delivered to me it was not activated in first 3 days when I contacted for the activation they reported that this device need to be replaced with a new one and an extra cost of Rs. 400 was charged to me that only when I myself visited the concerned showroom and the new device got activated after 2 days. Once I started using the device I came to know about a unique problem which was signal getting lost for a span of 2 minutes as I was having the knowledge of these devices I contacted customer care for the replacement of the device instead accepting my suggestions they told me to visit one of there showroom after visiting that showroom the agent there verified that this is a faulty device instead of replacing the device he suggested me to visit one of the service centre and get this fixed personally to save the time once I went there the concerned person there told me that this will take some time to get the motherboard of that device replaced as that was my office phone I thought better not to fix the set at that point of time and later on the device was fixed only after I continuously approached customer care, Nodal officer and Appellate Authority and in the process my access to customer care has been barred for FWP as well. Further more I have been cheated by airtel when I purchased my connection the terrif plan which I have signed is not being applied. Also when I saw an advertisement in 3 of the daily newspapers of srinagar regarding the service of GPRS I approached the customer care and the concerned agent reported to me that the service is not available as of now once we will start the service we will get in touch with you and I told him that I have seen an advertisement regarding the same he was not able to convince me.

It is not out of place to mention here that I have been disgraced every time when ever I contacted any of the airtel customer care, Nodal officer and Appellate Authority they are not behaving properly with me even one of the supervisor on floor threatened me. I would like to ask you if I am asking for the best of the services for my money is that a crime.

I am still using 3 connections from airtel only because Airtel believes in best of the services for its customers. Hopefully I will listen from you as I do not have access to any of the authority in Airtel i will not be able to get this issue resolved otherwise I will have to look for an alternative.

Thanks

Tufail Ahmed Gilkar

Mobile no:9906480090

Mobile no:9906600323

Mobile no:9906400019


Company: Airtel

Country: India

Category: Miscellaneous

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